Growth Account Manager

**Deliverect**

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

**Department Focus**

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

**Your Impact**

As a Growth Account Manager, you'll drive regional growth by managing and expanding our portfolio of businesses. Your role spans nurturing existing accounts, identifying growth opportunities, and strategizing to boost revenue. You'll play a crucial part in introducing evolving Deliverect solutions to businesses, fostering long-term relationships, and ensuring customers business success.

**A Typical Day**:

- Analyze account performance metrics meticulously to pinpoint potential growth avenues, focusing on cross-selling and up-selling Deliverect products tailored to client needs and objectives.
- Engage in collaborative sessions with internal teams, including Marketing and Sales, to devise and execute effective growth strategies aligned with the unique requirements of assigned clients, leveraging insights gleaned from market research and client interactions.
- Cultivate and nurture strategic partnerships with clients, positioning oneself as a reliable and knowledgeable advisor, and proactively identifying opportunities for them to optimize their use of Deliverect's platform to drive business growth.
- Establish and foster enduring relationships with key client contacts, fostering an environment of trust, collaboration, and mutual benefit, ensuring a deep understanding of client objectives and challenges.
- Conduct comprehensive analysis of customer usage data, delving into usage patterns and behaviors to identify areas where efficiency can be improved and where additional value can be unlocked through enhanced utilization of Deliverect's platform.
- Utilize advanced data analytics tools to track and interpret key performance indicators (KPIs), offering actionable insights into client performance and trends, enabling informed decision-making and strategic planning.
- Develop insightful reports and presentations that succinctly demonstrate the tangible return on investment (ROI) delivered by Deliverect's solutions, showcasing the impact on client operations, efficiency gains, and revenue growth.
- Lead negotiations for contract renewals, leveraging in-depth understanding of client needs and market dynamics to secure mutually beneficial agreements that drive client satisfaction and long-term partnership.

**Your Expertise**:

- Proven ability to develop and nurture strong relationships with existing customers, fostering trust and rapport.
- Excellent written and verbal communication skills, enabling clear and impactful communication with customers and internal stakeholders.
- A Deep understanding of the order management industry, including customer needs, challenges, and trends.
- Skilled at navigating internal stakeholders and acting as a strong advocate for customers' needs and interests.
- Comprehensive understanding of Deliverect's product portfolio and its value proposition, enabling effective solution selling.
- Ability to identify opportunities to introduce new products or features to existing customers, driving revenue growth through strategic upselling and cross-selling.
- Proficiency in utilizing customer data and analytics platforms to identify growth opportunities and trends, facilitating informed decision-making.
- In-depth knowledge of APIs, integrations, POS systems, and third-party delivery services relevant to the restaurant industry, coupled with the ability to understand and communicate technical aspects effectively.

**Additional Information**:
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