Service Advisor

4 days ago

Parramatta, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 55393- Location(s)- Parramatta- Expertise- Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)
- JD_Service Advisor - PBMW.docx

**Parramatta BMW was born from the success and steady growth of the Sime Darby Motors Group. We are totally committed to defining and maintaining the exacting standards to which BMW customers truly deserve with our complete range of BMW Product and Services - from BMW Genuine Parts and Accessories to the latest BMW M Series models.**

Part of the Sime Darby Motors Group, **Parramatta BMW** is more than just a showroom - it encompasses all that is BMW under one roof. A new and exciting opportunity is available for a personable, passionate and customer-focused individual to join our team at **Parramatta BMW**, in the position of **Service Advisor**.

**Roles and responsibilities will include**:

- Deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- Assist with the loading of the workshop to ensure efficient utilisation of workshop capacity.
- Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop.
- Accurately prepare and cost customer invoices to Group Standards.
- Build and maintain solid product knowledge through active participation in all manufacturer and internal training programs.
- Assist in meeting and exceeding key departmental performance indicator targets.

**To be successful in this role you will have**:

- Experience in a similar client-facing / customer service role
- Excellent customer service skills including a pleasant welcoming manner and the ability to relate to a wide range of people both in-person and via telephone
- Demonstrated computer literacy including Microsoft Office, Excel etc..
- Advanced MS office and general computer skills.

**We want to give you the opportunity to grow with us and in return we offer the following**:

- A supportive team environment with a stable and internationally recognised organisation
- An employee benefits account with access to discounts on groceries, fuel, and more
- Health & Wellbeing Bonus, Birthday leave, and Study Support available
- Ongoing product training, and opportunities for career development and growth
- The opportunity to represent some of the world's most iconic and prestigious automotive brand

If you're up for the challenge and you 'tick all the boxes' then we want to hear from you

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