Customer Advisor

4 days ago

Parramatta, Australia Australian Childcare Alliance NSW Full time

**Do you enjoy talking with all sorts of business owners and employers? Are you often described as having an older head on your shoulders? Do you come across as being **commercially-minded? Are you a whiz at business administration? Can you think outside-of-the-box? Do you enjoy learning and taking on new projects that can **sometimes feel like you are going forth where no one has gone before**? If so, this could be the opportunity for you**

The Australian Childcare Alliance (ACA) NSW is the peak body for 1,600+ privately-owned early childhood education and care services in New South Wales. We provide advocacy, policy, regulatory and industrial support and advice, member services, and professional development for our members across the state.

**What we can offer you**:

- Comfortable and safe work environments.
- Positive work/life balance culture.
- Personal and professional development available, including free training.
- Helpful team environment and mentors.
- Varied, challenging and rewarding role.
- On-site parking.

**About the role**:

- Answering calls and enquires from ACA NSW members.
- Working through with ACA NSW members on their issues.
- Working in a team to provide value-add to ACA NSW members, supplier members and sponsors.
- Referring members to ACA NSW’s legal, industrial, regulatory, recruitment and financial experts.
- Supporting the Executive Committee (aka the board), the CEO and Sub-Committees.
- Identifying members' needs and tailoring specific solutions to solve them.
- Providing outstanding customer service to members.

**About you**:

- Ability to understand, identify and resolve members' business/commercial issues.
- Bright and energetic personality, who enjoys interacting with a wide variety of people.
- Demonstrate pro-active, can-do, value-add attitudes.
- Can work in teams as well as independently in a self-reliant manner.
- Intermediate competency with Microsoft Outlook, Word, Excel, PowerPoint and Adobe Acrobat.
- Strong verbal and written communication skills.
- **PLEASE NOTE**: Early childhood education and care (aka childcare) experience is not required. However, you will be expected to learn about the industry sector's law, regulations and practices using your accumulated and transferable skills and experiences._

Australian Childcare Alliance NSW

**Salary**: From $64,000.00 per year

**Benefits**:

- Professional development assistance
- Travel reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Christmas bonus

**Experience**:

- customer service: 3 years (required)

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