Contact Centre Agent

6 days ago

Brisbane, Australia National Storage Full time

It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.

Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 270+ storage centres across Australia and New Zealand.

Our business has grown extensively and so have our people. Due to internal promotions **we are seeking 2 Contact Centre Agents** to help us on our growth trajectory.

**The Role**:
Reporting to the Contact Centre Supervisor, our Contact Centre Agents play a key role in delivering an exceptional customer experience. As the first point of contact, you’ll assist customers in finding tailored storage solutions that meet their needs.

Based in our Brisbane CBD Contact Centre, you’ll be part of a vibrant, high-energy team, working closely with our Operations teams and Storage Centres across Australia and New Zealand. In this fast-paced, service-focused environment, you’ll handle a range of customer enquiries—providing friendly, professional support to both new and existing customers.

We are offering two roster structures:
**Vacancy 1 Shifts**:

- Monday: 10:30 AM - 7:00 PM
- Tuesday, Thursday, and Friday: 11:00 AM - 7:00 PM
- Saturday: 9:30 AM - 5:30 PM
- RDO Wednesday and Sunday

OR

**Vacancy 2 Shifts**:

- Monday: 10:30 AM - 7:00 PM
- Tuesday, Wednesday, and Thursday: 11:00 AM - 7:00 PM
- Sunday: 9:30 AM - 5:30 PM
- RDO Friday and Sunday

**What Does Success Look Like in this Role?**
- Create a positive first impression by responding to customer enquiries promptly and professionally
- Provide friendly, high-quality service, offering accurate information and helpful advice
- Promote National Storage’s products and services—such as insurance, storage, and vehicle hire—to drive customer conversions
- Build strong working relationships across the business, with a focus on supporting our Storage Centre teams
- Consistently meet individual performance targets while maintaining excellent call quality

**About you**:

- You’re a natural relationship-builder with a genuine passion for helping others
- You have strong written and verbal communication skills, with the ability to show empathy, negotiate effectively, and influence outcomes
- You thrive in a team environment but are equally confident working independently
- You bring a motivated and proactive approach to your role and team.
- You’re tech-savvy and comfortable multitasking across multiple systems

**Benefits of Working with Us**:

- Permanent role with an industry leader and ASX 200 listed company
- Structured training with a continued focus on development
- Generous company paid parental leave
- Discounts on a range of storage services including units and merchandise
- Unique wine offers and discounts through our subsidiary company Wine Ark
- 24-hour wellbeing support for you and your family through our Sonder partnership
- Reimbursements for approved wellbeing services under our WellNS Wallet Program
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more
- Ability to earn referral incentives

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