Customer Service Representative

**Customer Service Representative - Contact Centre - Melbourne**:
**Job no**: VOLDDOCCS24
**Business unit**: Personal Banking
**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD, VIC- Melbourne inner
- **Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career**:

- **Make a real difference for our customers and communities**:

- **When you're ready for a bigger challenge, you'll get the tools and support to succeed**:

- **Learning is a daily part of the job**

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Customer Service Representative

**The role**:
As the first point of contact for our customers, you will be responsible for handling inbound calls from our current customers enquiring about their internet banking, credit cards or transaction accounts. Customers may contact us with account balance enquiries, to change their internet banking details, report a lost card or make a payment.

**What will my day look like?**

Your role will give you the opportunity to resolve customer issues quickly and efficiently by
- following up any issues that arise during a call with a customer,
- escalating any calls to other departments if necessary
- providing solutions to the customer's enquiries through your knowledge of the products and services we offer.
- working on scheduled hours

By joining NAB in a pivotal banking role, your work will change the future of banking and you will be a part of a team that is solving society’s biggest challenges.

If you are interested in a career in financial services, starting as a Customer Service Representative is the first step of many towards several career pathways at NAB.

**What you will bring**
- Be driven by a passion to speak to customers, and surpass expectations in helping them achieve their financial goals
- Be able to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail
- Someone who thrives in a high energy, fast-paced & supportive team environment
- Strong communication skills covering verbal, listening and written capabilities
- Ability to work in a hybrid environment from home and in the office
- Someone with a great attitude who wants to start their career in banking
- Previous contact centre & customer service experience will be highly regarded

We are open Monday - Friday (8am - 7:15pm) and Weekends (9am - 6pm). We are currently offering the available rosters below with rotating hours and require bankers to work both weekends:

- Monday to Friday
- Tuesday to Saturday

This role allows for hybrid working, with a mix of on site and remote working across the week. However, we would require you to be on site for training as this works best in person.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements, competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
- Please note unsolicited CVs from agencies will not be accepted._