Customer Service Representative

2 weeks ago

Melbourne, Australia YETI Full time

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

We are looking for a Customer Service Representative to support our Australian and New Zealand business. The Customer Service Representative will provide support to the Australia team in a variety of capacities including but not limited to; customer support to our online customers and retail partners and provide accounts support. This is a highly cross functional support position which will work closely with Ecommerce, Sales, Operations, Finance and Marketing, and be a sup-port system as we grow the brand in Australia and New Zealand.

You are someone with good organizational skills that allow you to stay on top of multiple items at the same time and can switch direction. You are the consummate team player. There is no task or project too big or too small for you - you attack them all with passion, creativity, a positive outlook, and attention to detail.

**Responsibilities**:

- Provide thorough and timely follow up to customers
- Promptly respond to customer inquiries & connect with customers in a warm and upbeat manner
- Investigate customer issues and guide customers to the best resources to resolve any issues
- Handle a variety of inquiries, including but not limited to:

- Explaining product features and attributes
- Educating customers on best practices to maximize the use of YETI products
- Troubleshooting product performance issues with customers to minimize returns of first-quality products
- Processing customer returns, warranty claims and assisting with product registrations
- First response to marketing and New Dealer enquiries
- Inventory availability
- Collaborate with cross functional teams for various projects and insight from the customer's perspective

**Qualifications and Attributes**:

- High School Certificate required
- At least 4 years relevant work experience; Retail, wholesale or online customer service experience preferred
- Strong interpersonal and influencing skills
- Ability to prioritize and develop processes to do work efficiently and effectively
- Strong written and verbal communication skills
- Proficient with basic computer skills
- Be a steward of and maintain the YETI Brand
- Must be a team player, able to work within tight deadlines on multiple projects in a fast-paced environment, while maintaining a positive attitude
- Optimistic, energetic and collaborative

**YETI is proud to be an Equal Opportunity Employer.**

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