Aps5 Site Technology Officer

2 days ago

Melbourne, Australia Talent International Full time

australia melbourne contract negotiable**The opportunity**
Our client is a large federal government agency. They are seeking an APS5 Site Technology Officer to join on a long term contract, and perform installation and support for onsite data networks, workstations, displays, and shared hardware including printers and videoconferencing equipment.
- 12 month contract plus 12 month extensions
- Option to be based in Richmond, Dandenong or Geelong
- Hourly rate of $60.67 plus super

**The role**
As a Site Technology Officer, your responsibilities will role include but are not limited to:

- Work as an onsite liaison to both senior technical staff, vendors, and end users
- Support video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users
- Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting
- Using tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
- Provide support on the M365 platform
- Assist with asset logistics requirements, including receipt and distribution
- Update and maintain appropriate registration of all ICT asset including asset moves
- Communicate effectively with key stakeholders, including senior executives
- Implementation of technical change management activities
- Investigate technical problems assigned to the team and engage others to assist in addressing such problems
- Actively manage service desk queues and assist in resolving issues over multiple communication channels
- Foster a positive culture within the team and the wider branch, aligned with Agency values

**About you**
The successful applicant will have:

- Significant IT support, helpdesk or service desk experience
- Significant experience with Teams Rooms video conferencing and audio-visual equipment including configuration, acoustic testing, and training to end users
- Experience covering Technology hardware, infrastructure and networks, hardware installation and removal, patching and troubleshooting
- Ability to use tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays
- Experience with M365 platform including Kiosk and Microsoft Teams Rooms configurations
- ITIL or another technology certifications, and sound understanding of ITIL best practice
- Experience with logistics requirements, including asset receipt and distribution
- Demonstrated high level customer service and support skills
- Experience working in Government or large organisations is an advantage

Please note that this role is only open to Australian Citizens.

**Apply**:

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