Service Planner

We are currently looking for an experienced and team-oriented Service Planner to join our Tomago branch. In this role, your primary responsibility will be coordinating and scheduling customer requirements for a team of field service mechanics. This Monday to Friday role, with 8-hour workdays, offers you the opportunity to showcase your exceptional organisational skills, which will be crucial in optimising resource allocation and minimising machine downtime. Working closely with the field service team, you will play a pivotal role in planning their daily schedules, considering factors such as task urgency, location, and technician expertise. As the main point of contact for customers, you will provide timely information, resolve enquiries, and efficiently schedule appointments to ensure a smooth and satisfying customer experience. Your meticulous attention to detail and effective resource management will be key in optimising scheduling, prioritising tasks, and minimising disruptions, leading to streamlined service operations. By maintaining smooth workflows and implementing efficient processes, you will significantly contribute to the flawless execution of service operations, driving overall success and customer satisfaction.

**Skills & Experience**
- Proven experience in a similar role, coordinating field service activities (desirable).
- Ability to prioritise tasks and thrive in a fast-paced environment.
- Excellent written and verbal communication skills.
- Dedication to customer satisfaction and service requirements.
- Commitment to safety practices and procedures.
- Proactive approach with strong problem-solving abilities.
- Ability to work collaboratively in high-performing teams.

**Responsibilities**
- Handling incoming phone calls from customers, providing information and assistance.
- Managing work orders, opening, and closing them, and maintaining accurate records.
- Scheduling field service work and planning technicians' daily schedules.
- Gatekeeping CVA services and booking machines in for services.
- Serving as the direct point of contact for customers requesting machine services.
- Monitoring service progress and ensuring customer satisfaction.
- Collaborating with supervisors and field service teams for effective resource allocation.
- Upholding a strong commitment to safety and compliance.

**Why Join WesTrac?**

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

- Annual Remuneration and performance review
- Free secured parking + café onsite
- Discounted CAT Hand Tools
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Long Service Leave accessible after 7 years
- Refer a friend program - work alongside your mates and earn up to $3000 for each successful referral
- Purchased leave program

For further information regarding this role, please contact the Recruitment team on 1300 797 028 and reference Job No. 884878. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._