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Service Management Process Analyst

2 weeks ago

Sydney, Australia NSW Government -Department of Education Full time

**Ongoing/ Full-Time, 35 hours per week**
- **Location: Sydney, **Hybrid/work from home arrangements**
- **A talent pool will be created through this recruitment process to fill anticipated vacancies over the next 18 months.**
- **Competitive remuneration ranging from $89,707 to $98,982 plus super & annual leave loading.**

**About the Department of Education**

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

**About the role**

The Service Management Process Analyst contributes to the coordination, support and analysis of service management processes across the Department. Working closely with Service Management Process Owner(s), the role provides excellent customer service and suggests continuous service improvements.

**Essential requirements of the role**
- Information Technology Infrastructure Library (ITIL) V4 certification.
- Min 5 years’ experience working in a Service Management role across Service Request, Incident and Problem Management practices.
- Demonstrated understanding of and commitment to the value of public education

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**About you**
- Excellent fact and information gathering capabilities supporting problem solving skills with lateral thinking and the ability to effectively work on multiple activities at one time.
- Highly organised.
- Excellent interpersonal skills.
- Excellent written and verbal communication.
- Ability to work with a team and autonomously.
- Self-motivated, people person.
- Demonstrated initiative, analytical, and problem-solving skills and proven ability to initiate and participate in business improvement activities.

**Benefits**
- Flexible working arrangements, including - hybrid/work from home arrangements.
- 35-hour working week.
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading.
- Flex Leave entitlements, generous holidays & leave conditions.
- Opportunities for advancement and mobility across the Department to support your career growth.

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
1. Outline a time where you identified process non-compliance. Describe what the non-compliance looked like, how you identified it and what action you took to intervene and manage the situation.

**Closing date**: 18 June at 11:59pm.
- A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months._