Customer Experience Specialist

3 days ago

Melbourne, Australia Asahi Beverages Full time

**Your Impact**

Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team**based in **Southbank, Melbourne**.

If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you

**Your key accountabilities will include**:

- Take ownership of customer inquiries by utilizing strong problem-solving skills to identify, investigate, and resolve issues promptly, ensuring first-call resolution and delivering exceptional service in alignment with company standards.
- Work across multiple systems to find tailored solutions for our customers.
- Strive for positive customer feedback.
- Respond to any phone based or live chat queries.

**About you**

You are curious and seeking to work within a customer centric driven team that continuously challenges you. In addition you will have:

- Experience in an inbound customer service role involving **problem solving, logistics, operations or inventory is essential**:

- Experience working in an environment with **structured KPI’s.**:

- Telephone etiquette that is second to none, exceptional customer interaction skills.
- You excel in administration, demonstrating accuracy and efficiency to ensure smooth and effective contact centre support.
- Solution driven mindset.
- The ability to work across different systems including **SAP, Salesforce & PCP.**

**What we offer**
- A close-knit team who support and champion each other.
- Continuous coaching and learning opportunities.
- Awesome office environment with access to new product launches, tastings and events.

**Why Asahi Beverages?**

At Asahi Beverages, we're passionate about crafting more than just drinks - we craft moments of connection, celebration, and shared enjoyment. We bring together a diverse portfolio of iconic beverage brands, a commitment to quality, and a drive to constantly innovate. Headquartered in Melbourne and with facilities right across Australia and New Zealand, you’ll find Asahi is a place where talent is nurtured, and ambition is rewarded. If you’re ready to toast your future, we’re ready to meet you.

We are a Circle Back Initiative employer and commit to responding to all applicants.

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