Customer Experience Specialist

2 days ago

Melbourne, Australia Percepta International Full time

Customer Experience Specialist
AU-VIC-Melbourne
**Description**:
Join our team as a **Customer Experience Specialist (CXS)** and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs

**What We Offer**:

- **Vibrant Culture**:Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
- **Team Spirit**:Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
- **Diversity & Fun**:Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.
- **Career Growth**:Fuel your ambition with learning opportunities and pathways for advancement, supported by a company that invests in your development.
- **Competitive Remuneration**:Enjoy more than just a paycheck with our benefits package, including incentives and programs promoting wellness.

**Your Role**:
**Customer Engagement**:Guide automotive customers throughout their journey, from initial inquiry to resolution, providing personalised support and addressing concerns with empathy and expertise.

**Relationship Building**: Cultivate trust and enthusiasm by acting as a trusted advisor, addressing customer complaints and objections with tact and professionalism, and turning challenges into opportunities for growth.

**Product Expertise**:Become a go-to resource for product knowledge and service support, assisting customers with inquiries and resolving issues promptly and effectively.

**What You Bring**:
**Education & Experience**: High school certificate required, with 2+ years of experience in customer relations or related fields and demonstrated complaint handling experience. Knowledge of the automotive industry and luxury sectors is a plus.

**Communication Skills**: Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.

**Time Management**:Ability to prioritise tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.

**Technological Aptitude**: Proficiency in MS Office and other communication tools, coupled with the ability to navigate multiple computer screens with ease.

**Professionalism**: Maintain a professional demeanor, language, and appearance, representing our company with integrity and excellence at all times.

**Availability**:Full working rights and the ability to perform inherent role requirements across a monthly rotational roster; 38 hours per week, between 8am and 6pm.

**What You'll Get**:

- Competitive Salary + Incentives
- Hybrid/Flexible Working Arrangements
- Tuition Reimbursement
- Employee Assistance Program
- Global Award-Winning Employee Rewards Program

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia DigiCert Full time

    Customer Experience Specialist (Chinese Speaker)Customer Experience Specialist (Chinese Speaker)2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest...

  • Customer Experience Specialist

    8 hours ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team**based in **Southbank, Melbourne**. If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you! **Your key accountabilities will include**: - Take...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia Lightning Broadband Full time $60,000 - $80,000 per year

    About the role As a Customer Experience Specialist at Lightning Broadband, you will be responsible for delivering exceptional customer service to our valued clients. In this casual contract (40 hours a week + weekends upon need and availability) based in Elsternwick, VIC, you will be the first point of contact for customers, providing support, answering...

  • Customer Experience Specialist

    4 days ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About the role** As an instore **Customer Experience Specialist at Subaru Mentone**, you will embark on a journey to learn,...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Amer Sports Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Amer Sports. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$63,000.00/yr - A$65,000.00/yrJoin a global leader in sporting goods and outdoor performance. Amer...

  • Customer Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Amer Sports Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Amer Sports. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$63,000.00/yr - A$65,000.00/yrJoin a global leader in sporting goods and outdoor performance. Amer...

  • Customer Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia Asahi Beverages Full time $60,000 - $80,000 per year

    Your ImpactAsahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team based in Southbank, Melbourne.If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for youAbout The RoleTake ownership of customer inquiries by utilizing strong...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Quad Lock Full time

    Customer Experience Specialist – Quad LockJoin to apply for the Customer Experience Specialist role at Quad Lock.About Quad LockQuad Lock is one of Australia's fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally...

  • Customer Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Quad Lock Full time

    Customer Experience Specialist – Quad LockJoin to apply for the Customer Experience Specialist role at Quad Lock.About Quad LockQuad Lock is one of Australia's fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...