Customer Experience Specialist

5 days ago

Melbourne, Australia Percepta International Full time

Customer Experience Specialist
AU-VIC-Melbourne
**Description**:
Join our team as a **Customer Experience Specialist (CXS)** and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs

**What We Offer**:

- **Vibrant Culture**:Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
- **Team Spirit**:Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
- **Diversity & Fun**:Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.
- **Career Growth**:Fuel your ambition with learning opportunities and pathways for advancement, supported by a company that invests in your development.
- **Competitive Remuneration**:Enjoy more than just a paycheck with our benefits package, including incentives and programs promoting wellness.

**Your Role**:
**Customer Engagement**:Guide automotive customers throughout their journey, from initial inquiry to resolution, providing personalised support and addressing concerns with empathy and expertise.

**Relationship Building**: Cultivate trust and enthusiasm by acting as a trusted advisor, addressing customer complaints and objections with tact and professionalism, and turning challenges into opportunities for growth.

**Product Expertise**:Become a go-to resource for product knowledge and service support, assisting customers with inquiries and resolving issues promptly and effectively.

**What You Bring**:
**Education & Experience**: High school certificate required, with 2+ years of experience in customer relations or related fields and demonstrated complaint handling experience. Knowledge of the automotive industry and luxury sectors is a plus.

**Communication Skills**: Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.

**Time Management**:Ability to prioritise tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.

**Technological Aptitude**: Proficiency in MS Office and other communication tools, coupled with the ability to navigate multiple computer screens with ease.

**Professionalism**: Maintain a professional demeanor, language, and appearance, representing our company with integrity and excellence at all times.

**Availability**:Full working rights and the ability to perform inherent role requirements across a monthly rotational roster; 38 hours per week, between 8am and 6pm.

**What You'll Get**:

- Competitive Salary + Incentives
- Hybrid/Flexible Working Arrangements
- Tuition Reimbursement
- Employee Assistance Program
- Global Award-Winning Employee Rewards Program

  • Customer Experience Specialist

    1 week ago

    Melbourne, Australia Percepta Full time

    Customer Experience SpecialistAU-VIC-Melbourne **Description**: Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships...

  • Customer Experience Specialist

    4 days ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team**based in **Southbank, Melbourne**. If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you! **Your key accountabilities will include**: - Take...

  • Customer Experience Specialist

    1 week ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team**based in **Southbank, Melbourne**. If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you! **Your key accountabilities will include**: - Take...

  • Customer Experience Specialist

    5 days ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience Specialist

    5 days ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience Specialist

    5 days ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Australia TAL Full time

    Company Description TAL is Australia’s life insurance specialist. Part of the Dai-ichi Life, one of Japan’s largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer. **What’s in it for you**: TAL is much more than a place to come to work. It’s a place to help our...

  • Experience Leader

    2 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Australia Aussie Broadband Full time

    As our Customer Experience Specialist, you will be responsible for contributing to and executing our CX strategy as we strive to maintain and enhance our award-winning customer experience. You will be part of a growing team and have the opportunity to make an impact and grow your career in a dynamic and fun environment. - At Aussie Broadband we see...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia AGL Full time $80,000 - $120,000 per year

    Join the change. Electrify your future We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find...