Customer Experience Specialist

5 days ago

Melbourne, Australia TAL Full time

Company Description

TAL is Australia’s life insurance specialist. Part of the Dai-ichi Life, one of Japan’s largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer.

**What’s in it for you**:
TAL is much more than a place to come to work. It’s a place to help our people grow. Develop leadership skills. Foster true diversity. Reward excellence. Work in a flexible, inclusive, and healthy environment.

**TAL Employee Benefits**:

- This role is WFH/Remote from** VIC, NSW & QLD only**.
- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Coaching, mentoring, and training programs.
- A focus on wellbeing including health and product discounts.

**Job Description**:
The Customer Experience Specialist is primary responsibility is to provide a ‘best in industry’ experience when dealing with all customers (internal and external) through adhering to the customer practices, being authentic, empathetic, engaging, risk aware and doing what you say you’re going to do.
- **_This is also a fulltime position working on a rotating roster._**

**Key Responsibilities**:

- Servicing inbound calls for new and existing TAL & Asteron products within a timely manner to achieve team and individual service levels.
- Educating our clients on the importance of their Life Insurance policies or investment products
- Respond to escalations and complaints - take responsibility to obtain a quick resolution. When necessary, liaise with various departments in order to achieve a successful outcome
- Respond to escalated enquiries with a sense of urgency and a view to both resolve the complaint and eradicate any underlying issues to prevent future occurrences.
- Understand the responsibility of TAL in relation to Privacy law and compliance guidelines and execute daily activities within these laws and guidelines.

**Qualifications**:
**Your skills and background**:

- Customer centric with excellent customer service skills and friendly telephone manner.
- Motivated and results driven.
- Ability to work as part of a team and contribute to positive outcomes for the team.
- Excellent verbal and written communication skills Desirable.
- Ability to multi-task and display effective time management skills.

Additional Information

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.

Let’s see where we can go together.

INDCS

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Australia Percepta Full time

    Customer Experience Specialist AU-VIC-Melbourne **Description**: The **Customer Experience Specialist (CXS)** will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Australia Percepta Full time

    Customer Experience SpecialistAU-VIC-Melbourne **Description**: Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team**based in **Southbank, Melbourne**. If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you! **Your key accountabilities will include**: - Take...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Sleeping Duck Full time $60,000 - $80,000 per year

    Customer Experience Specialist About Sleeping Duck Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house. Ground-breaking, engineer led, in-house product design. Real sleep...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Sleeping Duck Full time $60,000 - $90,000 per year

    Customer Experience Specialist About Sleeping Duck Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house.Ground-breaking, engineer led, in-house product design. Real sleep...

  • Customer Experience Specialist

    7 days ago

    Melbourne, Australia Aussie Broadband Full time

    As our Customer Experience Specialist, you will be responsible for contributing to and executing our CX strategy as we strive to maintain and enhance our award-winning customer experience. You will be part of a growing team and have the opportunity to make an impact and grow your career in a dynamic and fun environment. - At Aussie Broadband we see...

  • Customer Experience Specialist

    5 days ago

    Melbourne, Victoria, Australia AGL Full time $80,000 - $120,000 per year

    Join the change. Electrify your future We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Customer Experience Specialist

    1 week ago

    Melbourne, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Customer Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia Inchcape Australasia Full time $60,000 - $100,000 per year

    Customer Experience SpecialistLocation:Melbourne, Victoria - Melbourne City, Doncaster, Bundoora, Mentone, Werribee, Hoppers Crossing, Berwick, Glen Waverley and Essendon.Job Details:OnsiteDo you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global...