Service Desk Specialist

1 week ago

Docklands, Australia Bendigo Kangan Institute Full time

**Location**:Docklands

**Role Type**:Full-time, ongoing

**Remuneration**:$80,778.82 - $86,901.62 (super inclusive)

**About us**:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works _together _and focuses on _achieving our best _in a _healthy and supportive environment _. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.

We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.

**About The Role**:
**We are excited about you because you have**:

- Bachelor's degree in a relevant field or lesser degree with extensive experience.
- Working knowledge of ICT ticketing systems
- Understanding of SLAs
- Accountable for one's work from start to finish.
- Flexible but methodical and thorough approach - process-oriented

**We can offer you**:

- Attractive work-life balance and flexible work options
- Free onsite parking for most campuses
- Professional development programs
- Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
- Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
- Meaningful work that drives positive social impact
- The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

**Things we will require from you**:

- Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation
- Certified vocational qualifications and certified transcripts (as listed in resume and relevant to the position)

**Application support**:
**Position description below for your reference outlining key responsibilities of the role.
- Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture. _

**Applications close at 11:59pm on Sunday 31 **st **March**
- NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage._

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