Manager Complaints and Client Engagement

**In this role you will**:- Liaise and consult with external organisations to confirm which complaints should be referred.- Prepare documentation, including formal notices and correspondence, for the immediate referral of matters to external organisations, as well as informing complainants and external organisations of the outcome of the referral.- Liaise as...

**In this role you will**: - Liaise and consult with external organisations to confirm which complaints should be referred. - Prepare documentation, including formal notices and correspondence, for the immediate referral of matters to external organisations, as well as informing complainants and external organisations of the outcome of the referral. -...

12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...

Job DescriptionIn this role, you will foster strong relationships with external organisations to determine which complaints require referral.Liaising and Referral:Engage in effective consultation with external organisations to confirm which complaints should be referred.Prepare documentation for the immediate referral of matters to external organisations, as...

**As our Engagement Support Officer, you will**: - Support the delivery of community and stakeholder engagement campaigns, through independent completion of tasks using discretionary judgement to ensure program deliverables are achieved within project milestone timeframes. Work under guidance to determine and implement own work priorities, follow established...

**About the Company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. **About the role**: You will be engaging with internal and external stakeholders on all complaint's relevant matters, ensuring all high-risk and complex complaints are escalated. - Utilising...

Initial 3-month contract | ASAP start! - Fancy working with a high profile State Gov Department - Multiple roles available Public Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills. **Duties will...

**In this role you will**: - Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities. - Assist in the preparation of ministerial and other...

Initial 3-month contract | ASAP start- Fancy working with a high profile State Gov Department- Multiple roles availablePublic Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills.**Duties will include**:-...

About Legal Aid Queensland Legal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland. We embrace diversity, flexibility, learning and continuous...