Coordinator Complaints

3 days ago


Brisbane, Australia Queensland Government Full time

About Legal Aid Queensland
Legal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.
We embrace diversity, flexibility, learning and continuous improvement to deliver quality legal services. The work is challenging but rewarding - and that is why staff wellbeing and work/life balance are a top priority for us.
About the role
Legal Aid Queensland (LAQ) is offering an incredible opportunity to make a genuine impact in the lives of Queenslanders. You'll drive high-quality complaint resolution processes, streamline frameworks, and contribute to systemic improvements that uphold transparency, accountability, and fairness.
This role is more than managing feedback, it's about fostering trust and delivering innovative solutions. You'll harness your analytical skills, leadership capabilities, and trauma-informed expertise to guide a dedicated team, manage escalated issues, and champion a culture of respect and inclusion.
Step into a leadership role where no two days are the same.
About you
You are an ambitious professional who thrives in complex, fast-paced environments, guided by a commitment to justice and accountability. With extensive experience in complaints management and resolution, you bring a trauma-informed approach to every interaction, adeptly de-escalating challenging situations while refining organisational frameworks.
Your analytical mindset and strong problem-solving skills drive you to identify trends and implement proactive solutions that improve outcomes for clients and stakeholders alike. You are an influential communicator, capable of building trust and credibility with diverse audiences. Your leadership skills shine as you mentor others, manage competing priorities, and deliver results with integrity and transparency.
Armed with a highly desirable qualification in investigations and a dedication to ongoing learning, you are ready to inspire confidence, champion inclusion, and contribute to Legal Aid Queensland's mission to ensure justice for all.
As a member of the Legal Aid Queensland Community, you will receive:
A 36.25 hour working week (full time hours)
Generous salary packaging
Employer super contributions of 12.75%
Flexible working hours
Study leave for approved work-related courses.



  • Brisbane, Australia Queensland Government Full time

    **_The Professional Standards and Governance Command (PSGC) ensures the community has confidence that Queensland Corrective Services (QCS) as a top tier public safety agency is delivering professional corrective services through a competent and confident workforce supported by strong and ethical leadership. The purpose of PSGC is to build, drive and...


  • Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: - Provide high level executive and administrative support to the management of the Complaints Assessment Unit including diary management, word processing, photocopying and collating of reports, filing, distribution of correspondence, and administrative research activities. - Assist in the preparation of ministerial and other...


  • Brisbane, Australia Chandler Macleod Full time

    **About the company**: Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into the agency - Assessing, recording, resolving and referring as required - Managing...

  • Senior Complaints

    2 weeks ago


    Brisbane, Queensland, Australia Queensland Department of Education Full time $60,000 - $90,000 per year

    Are you an exceptional writer with strong attention to detail? Do you have an interest in preparing correspondence and to meet legislative and procedural decision-making timelines in response to appeals and complaints?The Metropolitan North Region Communication Team is seeking a motivated and collaborative team player to join our dynamic team.In this role...

  • Senior Complaints

    2 weeks ago


    Brisbane, Queensland, Australia Department of Education Full time $60,000 - $90,000 per year

    Are you an exceptional writer with strong attention to detail? Do you have an interest in preparing correspondence and to meet legislative and procedural decision-making timelines in response to appeals and complaints?The Metropolitan North Region Communication Team is seeking a motivated and collaborative team player to join our dynamic team.In this role...


  • Brisbane, Australia HAYS Full time

    Multiple positions available | 12 month contracts | North Brisbane location **Your new company** Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions...


  • Brisbane, Australia Office of the Health Ombudsman Full time

    **In this role you will**: - Identify and analyse matters presenting serious risk to the health and safety of the public, in accordance with the Health Ombudsman Act 2013, and make recommendations on how these should be handled. - Oversee the provision of assistance, and where appropriate, warm transfers to relevant agencies for individuals making an...


  • Brisbane, Queensland , Australia Trilogy Care Pty Full time $60,000 - $90,000 per year

    Let's Talk About Work That Actually Means SomethingIf you're great with people, skilled at guiding clients towards great care outcomes, and love solving problems – this could be the opportunity for you.At Trilogy Care, we help older Australians stay independent and in control of their lives through self-managed care. That means supporting them to make...


  • Brisbane, Australia Queensland Corrective Services Full time

    With flexible work arrangements, supportive managers and a commitment to personal and professional development for all staff, join a team which lives the QCS values of being professional, ethical and respectful. We are committed to fostering a diverse and inclusive workplace and value the unique perspectives that each team. Applications to remain current for...


  • Brisbane, Australia Empire Hospitality Australia Full time

    We are seeking an Experienced Housekeeping Coordinator to join our Housekeeping team in a leading 5-Star Hotel in Brisbane City. with an immediate start offered **Key Responsibilities** - Responsible for daily signing in and out of all worksheets and all keys to associates - Control rooms cleaning flow and return - Allocation - Ensure that all guest...