E-commerce Specialist

2 days ago

Sydney, Australia White Fox Boutique Full time

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

An exciting role has become available for an E-commerce Specialist to join the White Fox family based at our stunning office in Rosebery.

**Key Responsibilities**

- Working alongside the e-commerce team members, you will be assisting with maintenance & operations of all of the White Fox Stores (AU, UK & USA)
- You will manage & assist on all onsite content including but not limited to; product descriptions, product tagging, up sells & cross sells, the planning of website banners, merchandising of the search & collections, updating the information pages & checkout
- Ensure product launches are on time & work alongside the product planning team to ensure new arrivals & restocks are displayed online correctly
- Develop great relationships cross functionally, including Buying, Merchandising and Marketing, to deliver a strong trading plan
- Assist with testing & deployment of new developments & platforms, working closely with our development team
- You will assist with the launch of onsite promotions ensuring the launch is a success, including discount code creation, onsite messaging, banner changes & merchandising of the site, and monitoring when live
- Ensure the sites/collections are aligned with SEO best practices
- You will assist with full site audits, ensuring all customer flows & conversion paths are working perfectly with no errors
- Assist with weekly reporting & have a strong understanding of the trading performance of each site using web analytics tools to monitor performance of all the key metrics
- Help develop the roadmap & make recommendations for change and feed this back to other managers and Head of Digital
- Monitor & assist with any operational issues of the websites
- Drive and optimise customer journey across multiple regions - using data to identify trends and customer behaviour patterns to increase traffic, conversion and AOV
- You will conduct regular competitor activity reviews across both retail stores and online to understand the market place and environment
- You will review onsite search behaviour to gain an understanding of keyword queries and manipulate the products within the search pages to drive conversion
- You will have a strong understanding of our processes & workflows from front end to back end, across all systems & platforms
- Support all launches, promotions, and development on the White Fox App to drive conversion rates

**Requirements**:

- Relevant qualification & minimum 4 years experience in a similar role
- Experience with Shopify Plus most desirable
- Experience with merchandising tools
- HTML, CSS and basic coding technical skills
- Knowledge of SEO & website optimisation
- Knowledge of buying, merchandising and range planning processes
- Strong planning, project management, problem solving and organisational skills

**Benefits**

- Stunning office based in Rosebery
- Fun and supportive team culture
- Generous monthly clothing allowance + ongoing discounts
- Fun events throughout the year
- Full Access to our in office White Fox Active Gym
- Working with one of Australia's fastest growing fashion companies

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