Dispute Resolution Team Manager

**About the Role**

As a Dispute Resolution Team Manager, you will manage a team of Dispute Resolution Managers and Administration Assistants and provide technical advice to the broader Worker’s Compensation claims area, relevant to case management and dispute resolution.

You will manage Dispute Resolution Managers in their roles representing DXC Claims Management Services at Conciliation conferences (also attending conferences from time to time), deal with technical and complex disputes, attend meetings with external stakeholders including WIC and Worksafe, and regularly update stakeholders about progress, outcomes and handle dispute escalations.

**To be successful in the role;**
- Extensive knowledge within the workers’ compensation industry and an in-depth understanding of workers’ compensation legislation
- Demonstrated leadership and people management
- Drive to succeed and empower others
- Exposure to WorkSafe Victoria claims management systems
- Extensive experience in the workers’ compensation eligibility process, case management, and technical management
- Experience in dispute resolution
- Managing workflow and task allocation
- Liaising and providing support to claims teams
- Customer focused
- The ability to build and maintain strong relationships
- Advanced communication skills
- Strong stakeholder engagement
- The ability to adapt to different situations and driven to achieve outcomes
- Strong working knowledge of the _Accident Compensation Act_ 1985, _Workplace Injury Rehabilitation and Compensation Act_ 2013 and medical terminology.

**About DXC**

DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.

DXC Claims Management is part of the DXC Technology group of companies, the world’s leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and integrity.to facilitate and support medical management and return to work activities.

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.