Head of Customer Engagement

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let’s care for everyone’s tomorrow so we can create a better future together.

**About the Role**:
Are you a strategic leader with a passion for customer service and a drive for building deep, profitable relationships? Allianz Australia Limited (AAL) is looking for an exceptional Head of Customer Engagement to lead our strategic planning and engagement processes for key customers within our Commercial Underwriting portfolio.

As the Head of Customer Engagement, you will be at the forefront of designing and implementing customer journeys for our largest Mid Corp clients and their brokers. Your role will be crucial in maximizing the value of AAL touchpoints, creating and managing a robust Customer Engagement Platform (CEP), and developing individual Customer Plans to establish sustainable business connections and growth opportunities.

**Other key aspects of the role**:

- Designing and implementing customer journeys to enhance the experience of our Mid Corp customers and their brokers.
- Developing and managing a Customer Engagement Platform to support strategic processes.
- Crafting Customer Plans that foster sustainable business growth with end customers and servicing brokers.
- Managing business-proposal development and tender responses efficiently.
- Partnering with Claims to create a compelling ‘Go to Market’ proposition that aligns with customer risk profiles and growth ambitions.
- Collaborating with Allianz Risk Consultants and Underwriters to develop tailored risk management programmes and fee-based services.
- Providing customer-centric feedback to internal stakeholders to capitalize on business opportunities.
- Working closely with global Allianz colleagues to implement best practices in Customer Engagement.

**Important to your success**:

- A tertiary degree in Business or a relevant discipline, or equivalent business experience.
- Strong knowledge of underwriting and the general insurance industry.
- Extensive experience in developing and implementing business strategies aligned with organizational vision and purpose.
- Proven ability to partner and collaborate effectively with senior stakeholders, external partners, and suppliers.
- Executive presence and leadership skills to drive positive cultural change.
- Excellent verbal and written communication skills for impactful and influential communication at all levels.
- Demonstrated commercial acumen with insights into market dynamics, opportunities, risks, and competitors in the insurance industry.
- Ability to develop solutions and make decisions in complex and ambiguous circumstances.

**What's on offer?**

As we embed a customer obsession strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact.

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities.

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes.

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

LI-AllianzAU

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board. Let's care for tomorrow.

Note: _Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regular