Customer Engagement Manager

2 days ago

Sydney, Australia Hatch Full time

** This role is at Mirvac (not for Hatch)**

Hatch is supporting Mirvac to find a great Customer Engagement Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Mirvac.

**About the role at Mirvac**

You will be responsible for developing and implementing strategies to engage and retain customers for the Mirvac Group, as well as creating programs to enhance the overall Mirvac customer experience. You will work closely with cross-functional teams, including marketing, sales and customer functions, to ensure that customer needs are met across the business.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Mirvac.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

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