Additional Services Co

2 days ago

Melbourne, Australia Calvary Full time

Progress with purpose at one of Australia’s largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
12-month maternity leave cover with the possibility of extension
**Location**: Melbourne
About the role
The Additional Services Coordinator is responsible for the efficient oversight and delivery of additional services offering for Calvary’s Residential Aged Care Homes and its Residents via its “Calvary Plus” programme.
The Additional Service Coordinator will ensure that both Residents and Homes are supported through the process of selecting, managing and contracting appropriate additional services that provides the Resident with the opportunities to have the care and services they feel is appropriate for them.
This role also works collaboratively with the Customer and Communication Team and Service Operations to support delivery of Calvary’s additional services in a manner that is sustainable and in line with resident requests.
**Your main duties will include**:
Oversee and monitor the Calvary Plus program, including risk escalation and mitigation.
Manage vendor contracts for food, beverage, and auxiliary services, ensuring proper billing oversight.
Engage with Homes and Residents to enhance their experience with additional services.
Effectively manage the inquiry and lead pipeline to optimize Resident uptake of services.
Provide guidance to the marketing team on promotional materials for Calvary’s additional services.
Assist in administering service pricing for the Calvary Plus program, ensuring alignment with internal systems.
Conduct revenue and margin reviews for services in the Homes, providing management insights as needed.
Develop and implement best practices for customer service to ensure high-quality, compassionate care for Residents.
About you
Essential
Demonstrated experience in sales, marketing and contracting which is person-centred.
Commitment to excellent customer service with the ability to foster and build relationships with a range of stakeholders.
Demonstrated experience in strategy development, KPI building and tracking.
Excellent communication (written and verbal) and interpersonal skills and a solution focused approach is essential.
High level of proficiency with various platforms including the Microsoft Office suite, CRM databases and telephony systems.
Commitment to work within the Vision, Mission and Values of Calvary
Desirable
Previous experience within the Aged Care/Home Care / Health sector
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:
You will be required to provide evidence of immunisation as required for your role

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