Service Manager

**Job description**
**Service Manager - Residential Aged Care***:

- Aged Care Services | Healthcare/Medical, Nursing Aged Care, Aged Care
Closing date: 19/10/2025

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

**About the role**

A leadership opportunity like no other, our 24/7 operational facility where no two days are the same and resident wellbeing at the forefront, you’ll ensure optimum care standards, effective operational delivery, regulatory and sector best practice, achieving budgetary outcomes and importantly, a great workplace culture. You’ll provide coaching, guidance, and development to your team creating a culture focused on clinical excellence.

**About you**

You’ll be someone who sees change as an opportunity and bring the ability to smoothly guide your team in an often dynamic and fast paced environment, imparting clear direction and vision to those you lead, whilst understanding the unique challenges they face in delivering onsite day to day service requirements. As a Leader in a highly regulated industry, you understand compliance and risk mitigation implicitly, and ensure regulatory standards and requirements are adhered to at all times.

Your leadership experience in a similarly complex operational environment, cultivating a culture of innovation and continuous improvement will engender the support of your team as you role model resilience, solution focused mindset and a people centred approach. Your key experience will include:

- Tertiary qualifications in a relevant discipline along with AHPRA registration being desirable
- Leadership / change management experience in a similar 24/7 operational environment, with demonstrated successful coaching for performance and culture
- Excellent skills utilising online platforms and systems, including MS Office Suite with strong report writing and business case preparation experience
- Extensive and well-developed communication, relationship engagement and partnering skills
- Financial management experience in delivering results within budget
- COVID and Influenza vaccinations are preferred but not required
- Key Personal Insolvency Clearance
- National Police Clearance (obtained within the last six months)

**About the benefits**

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

As a valued team member, you’ll also enjoy access to:

- Not for profit Salary Packaging options up to $18,000
- Childcare discounts for your little ones if you have them
- Options to purchase additional leave for work life balance
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

Most importantly, you’ll join a team who share your values, put people first and genuinely want to see you succeed.

**To Apply**

**_At MercyCare, every person matters._**
- With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values - respect, integrity, compassion, justice, excellence, and courage._