Customer Lifecycle Analyst

**Do work that matters**

Join our Financial Crime Operations (FCO) team, a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service.

Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc.

Financial Crime Operations footprint spans Australia, India and New Zealand.

**The role**

As a Financial Crime Analyst, you will contribute to the Group’s AML/CTF obligations with respect to the Group’s Part A and Part B Programme and FATCA/CRS requirements as part of the Customer Lifecycle Analyst team.

Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group’s relentless pursuit of the elimination of financial crime.

Stay abreast of financial crime and security related trends and emerging issues, proactively identifying, understanding and acting on and/or escalating current and future risks to the group. Contribute to a culture of continuous improvement by identifying opportunities to increase efficiency and effectiveness of processes. Accurately analyse and record customer interactions, findings and decisions within the appropriate group systems in a concise and timely manner. Other tasks relating to the management of financial crime processes as directed by your manager.

**On any given day you will**
- Conduct case investigations and remediation activities to address customer-related issues.
- Analyse customer information to identify potential risks and ensure compliance.
- Perform customer screening, including matching received data with existing customer records.
- Execute data matching tasks under the sanctions framework to support risk mitigation.
- Operate within a risk-based environment, contributing to the organisation’s compliance efforts.
- Collaborate with internal teams to support evolving role requirements, including potential transition to phone-based customer engagement.

**We're interested in hearing from people with**:

- Experience in a fast-paced, high volume operational environment and maintain performance in demanding situations
- Deep knowledge and understanding of the Bank’s processes and systems
- Strong attention to detail, with a focus on accuracy and thoroughness.
- A risk-aware mindset, with the ability to identify and assess potential issues.
- A proactive and adaptable approach to evolving role requirements.

**From here, the opportunities are endless**

At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank.

We support our people with the flexibility to balance where work is done, with at least half their time each month connecting in the office.

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Advertising End Date: 25/09/2025