(Apply Now) Analyst Financial Crime Customer Lifecycle Management

Overview

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations, and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

We have an exciting opportunity for an Analyst Financial Crime Customer Lifecycle Management to join The Star

Position purpose

In this role you will perform a wide range of complex analysis, recording and reporting actions in accordance with The Star’s AML/CTF Program and regulatory statutory requirements. Maintain accurate customer information. Accurately update & maintain customers record to ensure complete and comprehensive customer records and risk ratings.

Responsibilities

- Effectively collate, analyse, evaluate and perform BAU as part of the delivery of the centralised Customer Lifecycle Management team and process, including processing of exclusions, multiple membership merge, inactive patrons and customer management activities.
- Undertake customer data profile reviews and engage with stakeholders and customers direct to complete outreach requirements.
- Lead and execute customer management and lifecycle remediation activities.
- Engage with the key stakeholders and adhere to regulatory obligations and company policies.
- Develop and proactively lead continuous improvement to enhance efficiency and simplification, uplift processes, controls, governance and reporting requirements.

Qualifications / Knowledge & Skills

- Previous experience working in a due diligence, intelligence, investigative or compliance related environment; and/or; Financial Crime.
- Experience in a Customer centric (Customer Lifecycle) process environment.
- Tertiary studies in a subject which requires a high level of critical analysis and independent research is desirable, e.g. Law, Criminology, Economics, Accounting.
- Experience working in a casino and/or gaming environment would be an advantage but not essential.
- Comprehensive understanding of relevant statutory compliance and reporting requirements.
- Working knowledge of domestic and international banking requirements.
- Strong analytical and critical thinking skills, and the ability to work independently.
- Excellent verbal and written communication skills.
- Strong Microsoft Office skills and proficient in using analytical software and database record management systems.

What can we offer you

- FREE buffet meal with a new menu every day at our Employee Dining Room
- $10 staff parking every day including weekends and late nights
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

Please be aware that eligibility checks may be required as part of the recruitment process and ongoing employment for this position.

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Advertised

Advertised: 22 Sep 2025 AUS Eastern Standard Time
Applications close: 06 Oct 2025 AUS Eastern Daylight Time

Perform a wide range of complex analysis, recording and reporting actions in accordance with The Star’s AML/CTF Program and regulatory statutory requirements. Maintain accurate customer information. Accurately update & maintain customers record to ensure complete and comprehensive customer records and risk ratings.

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present. We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.

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