Customer & Information Officer

7 days ago

Baulkham Hills, Australia The Hills Shire Council Full time

**About the role**:
**Duties include**:

- Resolve customer phone and online enquiries.
- Sort and distribute incoming correspondence (capture into corporate systems/metadata validation).
- Prepare outgoing mail for Australia Post and DX.
- Maintain NAR (name & address register).
- Assist in the training of new team members.
- Assist with marketing and customer engagement initiatives.
- Process customer transactions.
- Provide administrative / general office support.
- Relieve other staff as required.

**About you**:
To be successful in this role you will have:

- HSC or equivalent
- Experience in a high volume, fast paced customer focused service environment
- Proven experience in the use of technology for service delivery
- Experience in dealing with challenging customer interactions
- Experience dealing with diverse cultures and age groups

**Working with us**:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.

**Position details**:
Permanent full-time role, S0734, Salary from $70K + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts

**Next steps**:
**_ We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community._

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