Ecommerce Operations Associate

**WHAT ON EARTH IS DECIEM?** Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder, Nicola Kilner. We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us **WHAT WE’RE LOOKING FOR** We are looking to hire a full-time **eCommerce Operations Associate** to work onsite at our **Port Melbourne** warehouse from Monday to Friday, 8am - 4pm. There will be some periods of the year (usually through November & December) where overtime will be required, we will always provide sufficient notice when this will be necessary. Your main responsibility will be to pick and pack all online orders and ensure that our high standards and attention to detail are consistently maintained. Previous experience is a bonus, but not essential. A passion for skincare and a desire to work hard as part of a small, close-knit team is a must **WHAT YOU’D BE DOING IN THIS ROLE** - Ensuring all the online order fulfillment and retail order shipment processes are administered in accordance with the organization's customer service and quality standards - Support with the day-to-day operations of the E-Commerce Picking-Packing team - Work with the Customer Happiness team in the event of a customer complaint - Perform administrative tasks such as creating shipping labels, paperwork for shipping companies, processing cancelations etc. - Receiving and processing incoming stock and materials when needed - Labeling/Releasing stock and orders - Assist in maintaining warehouse standards of cleanliness and organization and ensure tidiness standards are always respected and maintained - Ensure compliance with warehouse policies and procedures (e.g. shipments, safety standards, stocking) - Verify inventory control and counts to ensure product stock is up to date - Perform operational duties such as receiving, restocking, replenishing and wrapping skids when needed **SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE** - Ability to multi-task - Attention to detail, organizational and problem-solving skills - Strong analytical skills, ability to navigate between several modules/programs - Effective time management and communication skills - Basic knowledge of Microsoft Office, Excel, Word etc. **WHAT YOU’LL BE GAINING BY JOINING OUR TEAM** There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favourite perks and benefits, in no particular order - Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. - 6 months of paid time off for new parents (inclusive of all genders). - Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. - Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. - A generous discount on DECIEM products for you, your family, and your friends. **BUILDING GROWTH TO POWER GOOD** We are a People first company that lives by our core values to - Do the right thing - Create impact - Respect small things - ❤️ Care too much - Be the future These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing **SUSTAINABILITY AND SOCIAL IMPACT** DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events. **CREATING A HUMAN WORLD OF BEAUTY** DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "**Commit to Change, Change will Come**". DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial