Migration Assistant

**An ASX100 business with a 50 year heritage**, IDP is a pioneer in international education services. Our** **core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.

**IDP is evolving rapidly, we are transforming to build a globally connected community to guide and support international students along their journey to achieve their lifelong learning and career aspirations.**

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.

With our core business in student placement, digital marketing, English-language testing, and training across a global network, we are a global leader in the international education sector. If you share our passion for creating great customer experiences and thrive in an innovative culture, come join hands with us.

**POSITION PURPOSE**

This is a Full time permanent role at **Melbourne**.

**RESPONSIBILITIES**

**Administrative Duties**
- Responding to phone calls and tasks from Contact Center requesting initial consultation
- Making appointments and managing calendars in Outlook
- Updating student’s details and notes in CRM system and as per business requirements
- Follow through with any issues or complaints raised by students

**Application Assistance**
- Preparing and lodging EOI for relevant cases
- Prepare student’s financial documents for Migration Visa Consultant to review before submission

**Financial***
- Liaise with Front Desk staff for all invoices, receipts and refunds queries and payments

**Professional & Customer Orientation**
- Display consistent high level of professionalism at work
- Adhere to IDP process, policies and Code of Conduct

**Interactions and Teamwork**
- Support Migration Visa Consultant and counselors with student queries and appointment bookings
- Build good working relationships with IDP SP counselors and marketing teams

**WHAT WE'RE LOOKING FOR**
- Completed bachelor’s degree
- Working experience in Australia
- Achievement orientated
- Demonstrated customer service orientation
- Demonstrated ability to communicate effectively
- Demonstrated ability to work in a team
- High level of problem solving and negotiation skills
- Understand needs and issues of onshore international students

**GOOD TO HAVE**
- Good computer skills including MS Word, Excel, PowerPoint as well as Outlook and Internet skills
- International education experience

**WORKING AT IDP**

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life. We pride ourselves on the ability to create dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development.