Customer and Community Engagement Lead

**Job Number**:
979413

**Work type**:
Fixed Term Contract

**Location**:
Melbourne - Docklands

**Categories**:
Communications, Education & Marketing, Strategy

**Who we are**:
In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, run through a yard sprinkler, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

**About the Role**:
In this 12-month opportunity, the Customer and Community Engagement Lead will be accountable to the Senior Manager, Price Submission Engagement for finalising the design and leading the delivery of the Customer and Broader Community engagement stream, and the Water Sector engagement stream for Melbourne Water's Price Submission Engagement program.
- Oversee and lead the delivery of the strategic Communications and Engagement plans, informed by customer insights and research, for the Customer and Community and Water Sector streams, and aligned to the master Price Submission engagement program.
- Oversee the delivery of the deliberative engagement program including management of external consultants to deliver a deliberative panel, coordinate panel forums and other key workshops
- Deliver innovative digital engagement solutions to promote and support engagement and involvement of the Price Submission program with water sector, customers and community
- ensure the seamless delivery of the Customer and Broader Community and Water Sector engagement streams with other key engagement streams e.g. a Traditional Owner Engagement Plan and an Internal communications and engagement plan
- Develop supporting materials to deliver the strategic communication and engagement plan such as collateral.

For more information, please refer to the attached G3 Role Mandate

**About you**:

- Excellent knowledge of strategic communications and engagement planning in theory and practice (preferably in a local authority or government department or agency)
- Demonstrated understanding of deliberative engagement approaches
- Understanding of the Essential Services Commission’s PREMO model for water authorities’ Price Submission
- Exceptional social awareness and ability to quickly and creatively redesign engagement activities to meet community expectations.
- Experienced in online engagement techniques, social media and digital content creation.
- High level of project management skills with proven ability in setting priorities, meeting deadlines, managing budgets and keeping accurate records to enable project reporting.
- Tertiary qualification in a relevant field (and ideally with a post-graduate qualification or professional development qualifications) alongside experience working across the IAP2 spectrum

**Why join us**:
At Melbourne Water, we care deeply about water and the life it sustains.

Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.

We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

**How to Apply**:
Closing date: Monday 24th February 2025 at 11:55pm AEST

**Advertised**:
11 Feb 2025 AUS Eastern Daylight Time

**Closing**:
24 Feb 2025 11:55 PM AUS Eastern Daylight Time