Operational Services Officer

**Job no**: 911344
**Work type**: Full time
**Location**: Adelaide Metro Western
**Categories**: Administration, Business and Management, Pathology

**Central Adelaide Local Health Network**
- **Statewide - SA Pathology Core Laboratory - The Queen Elizabeth Hospital**:

- **Specimen Reception**:

- **Salary OPS2 $58,709 - $63,154 p.a. + Superannuation & Salary Sacrifice Benefits**:

- **Permanent, Ongoing Full time role**

**About the role**

As a Pre-Analytical Operational Services Officer, you’ll play a vital role in supporting the delivery of high-quality healthcare by ensuring patients and clinicians receive accurate and timely diagnostic services. From greeting patients with warmth and professionalism to carefully, preparing, and managing specimens, you’ll be part of a team that makes a real difference in people’s lives every day. Your attention to detail and commitment to customer care will help provide a seamless experience, whether you’re performing phlebotomy, handling specimens, or assisting with administrative tasks using our Laboratory Information Systems.

In this hands-on role, you’ll be responsible for the smooth and efficient management of specimens during the pre-analytical stage, ensuring they are processed, stored, and transported under strict conditions. You’ll also contribute to timely and accurate data entry, while responding to internal and external enquiries with professionalism and care. With your dedication and teamwork, you’ll help maintain the highest standards in patient safety, quality, and service, making a valuable contribution to the community and the healthcare system.

**About You**

You’ll be a motivated and reliable team player who takes pride in delivering excellent service and supporting the delivery of quality healthcare. With strong interpersonal skills and a commitment to accuracy, you’ll bring both professionalism and compassion to every interaction with patients, colleagues and customers.
- Strong communication and customer service skills, with the ability to work collaboratively and maintain patient confidentiality.
- Demonstrated experience in pathology or hospital specimen collection/laboratory environments, with sound knowledge of infection control, WHS and NATA requirements.
- High attention to detail, strong computer skills and the ability to prioritise tasks while working effectively under general direction.
- Reliable, proactive and committed to continuous professional development, with a positive work ethic and proven ability to meet high performance standards.

**About us**

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

**What we offer**
- **Salary Benefits**: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
- **Annual Leave**: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
- **Health and Fitness Benefits**:Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
- **Employee Assistance Program**: Confidential counselling and support services for you and your family via our Employee Assistance Program.

**Diversity and inclusion**:
Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

**Application Information**:

- Please refer to the role description for essential educational/vocational qualifications that may be required.
- SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Job ref: 911344**

**Enquiries to**:
Name: Megan Freeman
Position: CALHN Manager
Phone: 7074 1221

**Application Closing Date**

11:55 pm Tuesday 30 September 2025

**Attachments**

**Australian applicant guidelines**

**International applicant guidelines**

**Advertised**: 16 Sep 2025 Cen. Australia Standard Time
**Applications close**: 30 Sep 2025 Cen. Australia Standard Time