Production Support Analyst

2 weeks ago


Sydney, Australia NextGen Full time

Description
Are you looking for your next career move or just checking the market? Well, you might just be in the right place

A bit more about the role

Receipt and review of Help Tickets

Implementation of Knowledge Base solutions to close Help Tickets

Generate documentation for Knowledge Base as required

Provision of customer response to help tickets

Identification of gaps in knowledge base

Escalation of Help Tickets to additional resources as required

Make recommendations on changes to improve functionality of services and/or preventatively address tickets.

A bit about you

Strong attention to detail and able to prepare high standard, detailed requirements documentation.

Ability to take on and deal with multiple concurrent projects.

Ambitious and strong desire to grow professionally

Excellent problem solving skills

Excellent communication skills
A bit about us NextGen is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our 'ApplyOnline' platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape with a mission to make lending easy.
At NextGen, we believe our people make our business, and our values; Balance, Integrity, Collaboration, Respect and Discovery, are not just posters on our walls. They are how we live each day and are critical to our success.

What’s in it for you

Transparent, open and people first culture

Flexible work options, and spectacular views in a modern space for when you work from our North Sydney office

An allowance towards your home office set up

Plenty of social activities

Generous remuneration package

A great opportunity to join a business that truly lives its values, genuinely values work life balance and see's it as a critical ingredient to enabling people to bring their whole selves to work

About NextGen
NextGen is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our 'ApplyOnline' platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape.



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