Infrastructure Lead Analyst

Western Melbourne, VIC, Australia, 3003
- Permanent Full Time

Annecto’s origins trace back to the 1950s, when a group of parents from the Western suburbs of Melbourne decided to create their own safe spaces for their children living with disability. Over the years, Annecto has continued to grow and develop its services in disability and aged care, leading the way with in-home services and independent living. Today, Annecto works across multiple regions and states of Australia and works closely with communities across Victoria, NSW, ACT and Queensland. Annecto supports not only the individual, but the community as a whole to be healthier, self-determining and more autonomous based on the original culture of that community.

The Infrastructure Lead Analyst reports to the IT Manager and is responsible for the overseeing the delivery and management of reliable and secure Infrastructure solutions covering Azure/Microsoft 365, virtualised environments, backup and disaster recovery, cyber security.

To supplement operations and projects across Annecto, this role partners closely with a Managed Service Provider (MSP) to help lead and deliver key projects and platforms required by Annecto, as well as ensuring a high level of customer satisfaction across all end-user support services, with a focus on continuous process review and improvement.

The Infrastructure Lead plays an active role in the research, design and development of Annecto's infrastructure strategy architecture, service delivery standards and best practices, and partners with an MSP to ensure successful delivery and management of this environment.***

**Position Responsibilities**
- Assist the IT Manager in managing and developing an IT strategy aligned with Annecto’s immediate and long-term business objectives
- Develop and manage a program of work and projects and drawing on a range of expert advice including from MSP
- Working with the IT Manager, develop and manage the implementation of IT operational policies
- Develop and manage the implementation of IT projects based on industry best practice, focused on risk for care industry considerations
- Design and develop a scalable IT infrastructure that benefits the organization in collaboration with IT Manager
- Collaborate with the network engineer (MSP) to design infrastructure improvements and changes to reduce downtime in the organisation
- Manage Annecto’s Azure based and physical infrastructure equipment and systems including servers, PC’s, peripherals to maximize uptime, protection of data and compliance with policy and best practice
- Partner closely with IT Manager to provide guidance related to IST risk management to enable better technology outcomes for the organisation

**Key Selection Criteria (For the full position criteria, please refer to the Role Description)**

**Capability Profile**:

- Relevant tertiary qualifications, a degree in computer science or IT, system analysis or a related study combined with significant demonstrated relevant professional experience.
- Highly regarded: MCSE, M365, Azure cloud technology, ITIL Foundation
- Demonstrated project planning and business analysis skills combined with an understanding of current network hardware, security protocols, and practices and standards.
- Experience in IT infrastructure planning and development and related strategies, policies and standards in a comparable care industry or medium sized enterprise.
- Demonstrated high level communication skills in dealing with a broad range of individuals, groups and organizations with the ability to liaise with clients.
- Experience working with Office 365 technologies and suite of products
- A problem-solving mindset, proactively looking for solutions to potential issues
- Knowledge of supporting/experience with the following technologies:
***Essential**:
- MS Office Suite, including Microsoft 365
- MS Exchange
- MS Windows Server
- MS Hyper-V
- User & Security Group Active Directory administration
- Azure
- VM Ware
- Networking Protocols
- Active Directory Domain Services, Certificate Services,DNS

**Highly regarded but not essential**:
- Manage Engine Service Desk Plus
- MS SharePoint
- SQL Server
- Citrix XenApp
- Veeam Backup and replication

**Applications close 11:59pm 8 September 2024**

**Applicants with Australian work rights only.**

Aboriginal and Torres Strait Islander people are encouraged to apply.
- Annecto is a child safe and equal employment opportunity employer. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and abide by our Child Safe Policy and Code of Conduct_