Receptionist/administration Assistant

6 days ago

Moonee Ponds, Australia CraigCare Group Full time

**About CraigCare**

CraigCare is a long established, leading member in the aged care provider community in Western Australia and Victoria. We are committed to creating a fulfilling work environment based on a combined effort of support and dedication towards providing quality care and services for our residents. We currently have an opportunity for a newly created role as an Administration Support Officer at our Moonee Ponds home on a Part-time basis.

**About the Role**

Reporting directly to the Home Manager, the role of a Receptionist/Administration Assistant is to promote the customer service experience for our residents and families and support the administrative function within the Home. The role will be Part Time (Monday to Friday).

**Tasks and Responsibilities**
- Actively engage with residents and families to facilitate activities such as social visits or appointments
- Maintain compliance registers including training and quality standards
- Administrative support with key stakeholders including Finance and Human Resources
- Maintaining the roster, employee leave requests and shift changes
- Support the admission experience for new residents ensuring a seamless and positive experience
- Supporting residents in planning daily and weekly schedules
- Engage with residents and families to ensure a high level of satisfaction in line with our values

**Skills and Experience Required**
- Ability to operate as part of a multi-disciplinary team, promoting an engaging and inclusive Home environment
- Excellent interpersonal skills, with the ability to work collaboratively and communicate effectively across a range of stakeholders both verbally and in writing.
- Outstanding customer service focused and committed to achieving optimal outcomes for our residents, families and organization
- Exceptional attention to detail specifically when supporting the roster changes
- Demonstrated organisational and time management skills and the ability to prioritise effectively
- Ability to work as a team player and autonomously
- Detailed working knowledge and understanding of Aged Care Quality Standards, Aged Care Act and Quality of Care Principles (ideal but not essential)
- Minimum 2 years’ experience within a Reception/Administration function
- Customer centric mindset with the ability to build rapport
- Intermediate level of experience with MS suite

**Benefits**
- Free on-site Parking
- A genuine opportunity to develop your career in the Aged Care Industry
- A competitive remuneration

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