Student Hub Project Officer

Join Swinburne College as a Student Hub Project Officer and make a meaningful impact on student success and well-being. In this dynamic role, you’ll drive innovation and efficiency within the Student Hub by leading transformative projects and streamlining key processes.

You will play a pivotal role in shaping the student experience, enhancing retention, and fostering engagement by optimising support services. From automating workflows and managing academic tracking systems to overseeing vital initiatives like the peer tutoring program, you’ll use cutting-edge tools such as PowerAutomate and PowerBI to deliver actionable insights and measurable results.

Reporting directly to the Director of Student Experience, you’ll work collaboratively across teams to achieve strategic goals, ensure compliance with educational standards, and contribute to a culture of continuous improvement. This is your chance to lead change, build seamless services, and empower students to thrive—all while growing your expertise in a forward-thinking, supportive environment.

If you’re passionate about innovation, student success, and making a difference, we’d love to hear from you

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Proven ability to optimize support processes, reduce waiting times, and handle multiple priorities in a fast-paced environment.
- Skilled in using PowerAutomate, PowerBI, and Microsoft Office for automating processes, managing data, and producing professional reports.
- Demonstrated experience in gathering, analysing, and interpreting data to inform decision-making and support project documentation.
- Strong interpersonal and communication skills with a demonstrated ability to work collaboratively with diverse teams and stakeholders.
- High level of accuracy in managing sensitive data and ensuring compliance with privacy standards.
- Ability to work independently while contributing effectively to a collaborative team environment.
- Demonstrated ability to anticipate potential issues and take the initiative to resolve them.

Experience in a client-facing role, with demonstrated ability to manage sensitive information and adhere to institutional policies along with familiarity with education environments and strategies for student retention and well-being would be highly desirable.

**Qualifications**
Completion of a relevant Degree (Business Administration, IT or Project Management) or an equivalent combination of relevant experience and/or education/training.

**This position is open only to applicants who have work rights in Australia

**About Swinburne College**
At Swinburne College, we help students take the next step towards their destination degree to reach their full potential. Our pathway and English language courses help students develop their academic and English language skills in order to meet university entry requirements - no matter where they are in their study journey.

Our students receive targeted and personalised support and learning from experienced educators who specialise in pathway delivery - helping them to develop fundamental academic skills for immediate and future success.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click **‘apply’** and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday 8 December 2024 at 11.00pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Science in Australia Gender Equity (SAGE) at Swinburne**
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemente