Client Service Executive, Inwards

1 week ago

Docklands, Australia Chubb Full time

**Your Role**:
To provide Account Management Services for allocated Global Accounts within the Multinational Portfolio (including Captive Programmes) and to manage the end-to-end process in accordance with the Global Services Department Guidelines for certain Global Accounts. This includes collaborating with Assistant Client Service Executives to ensure that all administrative activities related to global programmes are completed on time and to a high standard of quality. Where required, you will prepare timely processing instructions for the Multinational Processing Service Unit, Credit Control, Reinsurance, and local offices to ensure premiums are debited, and policies are issued promptly, while maintaining accurate policy records within Chubb systems.

The role also involves working closely with Credit Control, the Multinational Processing Service Unit, and other Chubb departments to resolve accounting and processing issues, ensuring that Chubb’s Service Standards are met—and, where possible, exceeded—in the implementation of Global Programmes. Additionally, you will collaborate with Global Client Executives and Underwriters to deliver agreed client service standards.

You will build strong relationships with clients and their brokers, serving as the primary point of contact for all service-related matters concerning their accounts. This includes attending client and broker meetings, supporting Chubb’s business development activities, and presenting and demonstrating Chubb’s global capabilities.

**Your Responsibilities**:

- Working with Assistant Client Service Executives to guide/support them in account handling activities
- Supporting Chubb’s business development and client relationship activities
- Account handling and supporting Global Client Executive’s and Underwriters on relevant account/activities
- Ensuring renewal terms are obtained from Controlling Underwriters and information passed to and agreed with the local Client/Broker as necessary
- Communicating building relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties
- To work within the framework of Chubb ethical and service standards
- Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department
- Incidental work that may be required to be completed that may be outside the scope to day to day work requirements
- 3 to 5 years prior insurance and reinsurance industry knowledge across all commercial lines
- Proficient in the use of MS Word, MS Excel, PowerPoint and Outlook to intermediate level of understanding
- Ability to interpret information and strong problem-solving skills
- Presentation & Training and Skills - Internal/External
- Demonstrated effective written and verbal communication, negotiation and interpersonal skills to be capable of dealing with all levels of Chubb personnel, Chubb Clients and/or Brokers

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.

LI-CS1

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