Property Claims Consultant

Posted: 03/06/2025

Closing Date: 01/08/2025

Job Type: Permanent - Full Time

Location: Sydney, Australia

Job Category: Customer Service

**Claims Consultant**

Steadfast was founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

At Steadfast we are proud of our diverse mix of people and skills, coming together across multiple business and business units to not only support our broker network, but to create the next generation thinking, systems and technologies that will drive the insurance sector forward.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

**About the opportunity**

Steadfast is a progressive organisation that offers diverse roles and learning opportunities. Don’t be fooled by our size - Steadfast is an exciting business that operates in an agile and collaborative way. Our continued success reflects our ability to work towards the big picture to evolve our industry as well as our ability to deliver in the today’s highly competitive environment.

An exciting position has become available for an enthusiastic and passionate Property Claims Consultant to join an established team managing Property claims from end to end. The portfolio is diverse, therefore attractive to someone who enjoys dealing with a varied customer base.

This role will therefore attractive someone who enjoys dealing with a varied customer base and thrives on providing exceptional Customer Service.

**Responsibilities**

In this role, you will:

- Accurately assess and evaluate Property claims, in accordance with company compliance and policy
- Manage all claims within agreed workflow timeframes
- Responsible for optimising the average age of claim through proactive diary management and vendor engagement
- Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled efficiently
- Ensure all incoming call enquiries are handled in an efficient, expedient and professional manner
- Undertake appropriate claims reviews
- Assist where possible on any overflow of claims matters from other SCS sub teams

**Skills and Knowledge**

To be successful in this role, you will possess:

- 3- 5 years property claims experience.
- Exceptional customer service and adaptation skills, with the ability to problem solve efficiently
- Demonstrated high level of organisational and time management skills
- Proven experience of prioritising and working to SLAs
- Awareness of Regulatory Compliance as it applies to the Insurance Industry
- Comprehensive experience in dealing with loss assessors, repairers, brokers, etc.

**Benefits**

We offer an extensive range of benefits to reflect the value we place on our team whilst supporting them in their professional and personal lives. As a Steadfast employee you will benefit from and have access to:

- Flexible working to help you balance work and personal responsibilities
- Career enhancement and development opportunities through our technical and well-defined Leadership Pathway which utilises best in class programs through Xplore and Korn Ferry.
- Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
- An expansive Health and Wellbeing program, which includes annual free health checks, annual free skin checks, Flu shots, holistic support and advice, discounted gym membership, exercise events & challenges and confidential counselling.
- Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.
- Working in a vibrant and collegiate culture where you as a person, and your contribution is valued.

**About us**

At Steadfast, we provide valuable opportunities to build meaningful career opportunities alongside some of the brightest and most influential people in the insurance industry.

We are proud of our diverse mix of people and skills, coming together across multiple businesses and business units to foster next generation thinking, systems and technologies that will drive the insurance sector forward.

Diversity and our Social Responsibility is at the heart of our business, and we reflect this in our actions. We have strong commitments to equality; an active D&I committee and our Reconciliation Action Plan provides opportunities for First Nation peoples to work and grow. We are major sponsors of the Dive In festival, sponsor female entrepreneurs and are active members of the Champions of Change.

In addition, our charity, The Steadfast Foundation, sponsors many charities and local community initiatives. Our environmental commitment includes the sponsorship of our Sustainability Ambassador to undertake climate research, and our initiatives reflect our commitment to the achievement of green and carbon offset goals.

**To apply