Receptionist - Arh Canberra

2 weeks ago

Pialligo, Australia Animal Referral Hospital Full time

**Job Description** Are you a people person and animal obsessed?**

**Combine your love for both on the daily**

**We are seeking a friendly and organised Full Time Receptionist to join our team at ARH Canberra**

Our Canberra team are dedicated to providing exceptional care for pets and outstanding service to their owners. We are passionate and committed to ensuring the health and well-being of every animal that walks through our doors.

**As our new friendly face of the hospital, your duties will include**:

- Managing all client inquiries and concerns with professionalism and empathy
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments
- Coordinating with other hospital departments to ensure seamless client experiences
- Data entry and requesting documents from referring vets and clients
- Liaising with referring vets
- Ad-hoc administrative duties

**About You**:

- Proven experience in a client services role, preferably in a healthcare or veterinary setting
- Excellent communication and interpersonal skills
- Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
- Attention to detail
- Strong conflict resolution skills
- Mature, calm and empathetic
- A passion for delivering outstanding client service

**What we want to offer you**:

- A crucial role within a leading veterinary hospital focusing on client service excellence
- A workplace that is focused on employee wellbeing and professional satisfaction
- Employee benefits including discounts on veterinary services, discounts at retail stores and more
- The chance to make a meaningful impact on client satisfaction and team engagement

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