Team Leader

2 days ago

Kogarah, Australia Westpac Full time

**How will I Help?**

As a Team Leader in our Mortgage Operations, which is a key part of our Group Operations team, you will be responsible for bringing our group vision to life by building a team of the best home loan experts. Mortgage Operations is a diverse operational business that handles originations, servicing and contact centre functions. The role operates in accordance with Compliance & Privacy requirements and manages operational risk effectively.

The key focus of this role is to create and maintain a business unit that is focused on delivering a high level of customer service, developing a high performing and skilled workforce and cost-efficient business practices. This is an exciting and challenging role and will suit a flexible individual with excellent influencing skills and leads by empowering people.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**

You will need to have experience in a call centre environment have in depth knowledge of call centre performance metrics. A background in Banking and Finance would be highly desirable but not essential. You will be comfortable with change management and be confident to coach your team through change.

In addition, you will have the following skills:

- Strong leadership experience
- Excellent communication skills to build rapport
- Innovative ideas to influence change
- Resilience and ability to make decisions in a fast past environment

**This role is a permanent, full-time position, based out of our Kogarah office, with an opportunity to work from home 1 day a week. You will need to be available to work Monday to Friday on a rotating roster between the hours of 8.30am to 8pm.
**What is it like to work there?**

Westpac Group’s purpose is to Create a Better Future Together - it’s what we do, who we are and why we come to work every day. We want to create an entire organisation of people who not only love helping people, but who love finding simpler and better ways to get things done. As an equal opportunity employer, we’re also proud to have created a culture where people can be their best in an environment that values diversity and flexibility. So, when you join Westpac Group, you’ll be empowered to make a difference, speak your truth and discover what success means to you.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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