Team Leader

3 days ago

Kogarah, Australia Westpac Group Full time

Lead a team in Mortgage Operations
- Based in Kogarah
- Will be leading a "Start Up" Business Unit

**How will I Help?**
As a Team Leader in our Mortgage Operations, which is a key part of our Group Operations team, you will be responsible for bringing our group vision to life by building a team of the best home loan experts. Mortgage Operations is a diverse operational business that handles originations, servicing and contact centre functions. The role operates in accordance with Compliance & Privacy requirements and manages operational risk effectively.

The key focus of this role is to create and maintain a business unit that is focused on delivering a high level of customer service, developing a high performing and skilled workforce and cost-efficient business practices. You will be leading in a “Start Up” Business Unit and will be tasked with creating the culture for your people. This is an exciting and challenging role and will suit a flexible individual with excellent influencing skills and leads by empowering people.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

**What do I need?**
You will need to have experience in a call centre environment have in depth knowledge of call centre performance metrics. A background in Banking and Finance would be highly desirable but not essential. You will have excellent communication skills to influence a positive change within the team and build strong and effective relationships with both internal and external team. You’ll understand environments with complex process’s and bring new coaching concepts to support your team.

You will have strong leadership skills to drive your team in the right direction and be able to make decisions in a fast-paced environment. You will be comfortable with change and have great workflow management and a holistic overview in people and be able to provide necessary conflict resolution.

Please note, you'll be required to commute to our Kogarah Head Office when required.

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?

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