Parking Services Officer

**Parking Services Officer**:
**Job no**: 499172
**Work type**: Permanent Full Time
**Classification**: Band 4 ($69,560 - $74,316 pa)
**Categories**: Local Laws, Compliance & Regulation

**About the role**
In this role you will be working as part of the City’s Community Safety & Regulation team, where your primary function is to facilitate community compliance with state legislation relating to areas of parking and local laws.

This is an outdoor, field based position, that will require you to issue penalty notices relating to parking infringements around the Geelong region, as well as providing education to the community and responding to complaints and queries regarding parking and local laws.

The role incorporates a set component of weekend and after hours work over the course of the year.

**Work Type: Permanent Full Time**
**Classification: Band 4 $69,560 pa (plus Super and weekend rates)**

Key responsibilities include:

- Actively facilitate community compliance with all relevant legislation, acts, local laws, regulations and policies associated with the department’s functions.
- Prepare and issue penalty notices and other necessary regulatory documentation.
- Liaise with the members of the community at all levels in relation to complaints, enquiries, tourist information and statutory requirements (e.g. parking, local laws, etc.)
- Investigate and follow up enquiries in relation to offences that occur against relevant local laws, acts and regulations and implement the necessary remedial action.
- Conduct minor repairs, maintenance and servicing of parking meters and associated equipment in a proactive and responsive manner to ensure their effective operation.

**About you**
To be successful in this role, you will require previous experience in a customer service role, a high level of resilience and the ability/confidence to interact with a range of different people. We require someone that is engaging, friendly and confident in their abilities, as well as being able to problem solve and think on their feet. You will need to be able to analyse situations, make decisions using sound judgement, but also empathise with community members.

The role will require you to walk for extended periods, therefore requiring level of physical fitness. Previous experience in a similar regulatory role will be highly regarded.

**Child Safety Responsibilities**
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

**Diversity and Inclusion**

**Create our future together at the City of Greater Geelong**
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

**Advertised**: 10 Sep 2024 3:35 PM AUS Eastern Standard Time
**Applications close**: 23 Sep 2024 11:55 PM AUS Eastern Standard Time