Cluster Manager

2 days ago

Sydney, Australia dusk Full time

Made for Moments? So are we.
At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.
And the ones that justhappened.
We believe fragrance is more than something you light - it’s something you feel. With 140+ stores across Australia and New Zealand, we help people find warmth, comfort, and connection through beautifully crafted experiences.
We’re looking for a Cluster Manager who brings people together, leads with impact, and helps shape the culture and performance of our store teams.
If that sounds like you, you’re going to love it here.
Role Overview
As a Cluster Manager, you’ll lead a group of stores to deliver unforgettable customer experiences and build a strong, values-led team culture. You’ll spend 2-3 days a week in your home store, with the rest of your time working closely with teams across your cluster; coaching, guiding, and growing their potential.
This is a hands-on, people-first leadership role, and is your chance to expand your impact, grow your confidence, and take the next bold step toward multi-site leadership.
What You’ll Do
- Be based in your home store 2-3 days a week, with the remaining days supporting your other stores across the cluster
- Coach and develop Store Managers and their teams to deliver unforgettable customer experiences
- Lead performance and culture through clear communication, aligned KPIs, and a consistent leadership presence
- Support daily operations including rostering, stock control, visual merchandising, and compliance across all locations
- Role model a values-led culture where expectations are clear, feedback is empowering, and people feel seen
- Build strong relationships across dusk to support collaboration, continuous improvement, and shared success

About You
- You’re a strong people leader with multi-site experience (or you’re ready to step up)
- You know that what you do is just as important as how you do it
- You have a natural ability to coach, motivate, and hold others accountable with empathy
- You thrive on clarity, consistency, and building a culture where people want to do their best work
- You’re confident navigating retail operations and enjoy the challenge of a fast-paced environment
- You have a valid driver’s license and access to your own vehicle

What You’ll Love
- A competitive salary, car allowance, and monthly bonus opportunity
- Generous team member discount across all dusk products
- Monthly rewards & recognition programs that celebrate your impact
- Access to our Employee Assistance Program (EAP) for you and your immediate family
- Development opportunities, leadership programs, and real pathways for growth
- A values-led culture where connection, celebration, and collaboration are part of the everyday

Lead Moments That Matter
This is more than a step up - it’s a role where your leadership creates impact. If you’re ready to build strong teams, drive performance, and lead with purpose, we’d love to meet you.

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