Roster Officer

**Aspire Community Services **is a disability support services provider. Our pledge as an organisation is to be a driving force in changing the sector to improve quality of life outcomes for people with a disability.

Our organisation strives to create an environment that nurtures, supports, and engages with participants and support workers to provide the highest standard of care. We achieve this through fostering and cultivating long-term, sustainable relationships.

**We are known for**:

- Our unwavering commitment to delivering better service and quality of life outcomes for participants.
- Our innovation to deliver care and support practices that are different and to exceed those offered by other providers.
- Creating a sustainable great place to work through mutual respect, development and the care we provide for each other.

**About the role**

We are looking for an experienced Roster Officer to coordinate and roster a dedicated team of direct support workers committed to the delivery of quality support to the participants that Aspire Community Services has. The Roster Officer will liaise with direct support staff taking care to match the needs and specific requirements of the participants. The Roster officer will also provide day to day direction and support to the team of direct support staff.

**Benefits and Perks**
- A supportive & inclusive working environment
- Attractive commencement remuneration rate
- Career development planning and the opportunity to pursue other roles in the organisation.
- Support from a dedicated Manager, who is your central point of contact, mentor, and trainer.
- Specialized training if required, run by leading professionals.
- You will have the following;
- Minimum Certificate IV in Disability/Business Administration or equivalent experience
- Experience and understanding of shift allocations, staff rostering and roster-based computer system
- Knowledge of the NDIS and invoicing (Preferable)
- A basic understanding of the SCHADS award and employment legislation
- Flexible availability & a long-term commitment

**Main Responsibilities**
- Ensure that rosters are developed/amended daily to support continuity of care.
- Ensure workforce needs are monitored and liaise with the HR team to replenish staffing resources.
- Ensure that staff availability regularly updated and maintained on the system.
- Timely and regular provision of relevant information to Participants/carers, direct support staff, team leaders and service team.
- Maintain current and accurate referrals and customer and support/service delivery information as per service agreements and Aspire Community Services policies and procedures.
- Ensure to model & provide excellent customer service to all stakeholders.

**Essential Criteria**

To be considered, you MUST have
- An understanding of disability and community services sector
- Relevant qualifications and/or knowledge and experience
- Minimum 1 year industry experience (Preferable)
- Understanding of NDIS
- Ability to actively navigate and adapt to change.
- Excellent problem-solving skills
- Strong administration skills
- Valid Victorian Driver License
- Current National Police Check (Valid for one year)
- Identification check
- Current Working with Children's Check
- Minimum two referee check
- Commitment to working within the legislative framework and the organisations policies and procedures
- Strong communication and interpersonal skills
- NDIS Worker Screening Check

**Job Type**: Casual

**Salary**: From $25.00 per hour

Expected hours: No less than 15 per week

Schedule:

- Day shift

Application Question(s):

- Do you have an NDIS Screening Check

Work Authorisation:

- Australia (required)

Ability to Commute:

- Cranbourne, VIC (required)

Ability to Relocate:

- Cranbourne, VIC: Relocate before starting work (required)

Work Location: In person