Front Office

1 week ago

Cranbourne, Victoria, Australia The Settlement Hotel Full time $45,000 - $55,000 per year

Join Our Team

Front Office Attendant – The Settlement Hotel

Are you passionate about hospitality and creating memorable guest experiences?

The Settlement Hotel in Cranbourne is looking for motivated, enthusiastic, and customer-focused Front Office Attendants to join our friendly team

As the first point of contact for our guests, you'll play a key role in delivering exceptional service from check-in to check-out while assisting with all guest and visitor enquiries.

Position: Casual (with potential to transition to Part-Time)

Location: The Settlement Hotel, Cranbourne

Availability: Morning & afternoon shifts across weekdays, weekends, and public holidays

Roster: 7-day rotating roster between 7:00 a.m. and 9:00 p.m.

Hours: Approx. 20+ hours per week (flexibility essential), 3-4 shifts a week

Key Responsibilities:

  • Be the first point of contact and deliver a high standard of customer service at all times
  • Perform efficient check-ins and check-outs, including credit card and cash handling
  • Manage reservations via phone, email, and online booking channels (OTAs)
  • Operate Newbook or a similar property management system (preferred, but not essential)
  • Respond professionally to guest enquiries via phone, email, and in person
  • Assist with internal and external communication and administration
  • Support other departments with printing, laminating, and various office duties
  • Maintain a high level of attention to detail
  • Contribute to a positive and proactive team culture

About You:

  • Previous hotel or reception experience (preferred but not essential)
  • Strong communication, computer, and multitasking skills
  • Professional, friendly, and confident manner
  • Flexible and reliable – available across weekends and public holidays
  • Able to work independently and as part of a team

Why Join Us?

  • Be part of a supportive and welcoming team
  • Grow within a respected hospitality venue
  • Enjoy staff benefits and a dynamic, fun working environment

If you have a desire to succeed, we want to hear from you.

Applicants must live within 20 kms of Cranbourne.

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