Service Coordinator

5 days ago

Mulgrave, Australia Grundfos Holding AS Full time

**Purpose of the Job**

This role will be based in Mulgrave, Victoria.

**Why Grundfos?**
- Global values-driven organization
- Great team culture and positive work environment
- Wide range of employee benefits
- Access to extensive internal training with global career development opportunities

**Responsibilities**:

- Administrative support for all other service colleagues & contractors involved with the various Service processes
- Scheduling technicians for onsite work
- Spare parts selection and ordering
- Answering after sales service calls from customers and end-users
- Follow-up of completed open service orders, concerning faults, repairs and quotations
- Organising training courses, technician toolbox talks, etc.
- Investigate and raise customer credit requests
- Efficient communication with all customers, staff, dealers, and internal stakeholders
- Assist with administrative tasks for technicians
- Technical service report proof reading and writing, prior to issuing to customers
- Monitor open service orders weekly and work with the responsible technician/department for appropriate action
- Flexible working arrangements with start and finish times to suit business needs

**Skills and Experience Required**:

- At least 2 years work experience in a similar field is desirable
- Enthusiastic, task focused, team player
- Experienced in handling commercial and business support
- Communicative, independent, efficient, initiative-oriented, result-oriented
- Previous experience with pump technology or similar would be an advantage
- Ability to work with processes and participate in projects
- Good communication skills both oral and written

**More Information**

**We look forward to hearing from you.**

**_Please note that we will only accept local citizens/permanent residency visa holders of the country._**
- Grundfos is an Equal Opportunity Employer._

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.

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