Customer Service Coordinator

2 weeks ago

Brisbane, Australia Hitachi Global Air Power Australia Full time

**Easy parking, good community spirit and regular team lunches.**:

- **Berrinba, Brisbane location**:

- **Competitive remuneration, career development and an EAP program**

Great People. Great Product. Safety Culture. Three very good reasons for choosing a career with Hitachi Global Air Power Australia.

At Hitachi Global Air Power Australia, we offer more than just a job - we provide a pathway to success and personal growth. Align yourself with a respected global brand with 320,000 staff worldwide, enjoying ample opportunities for career progression and continuous training. You'll thrive in a friendly and supportive team where camaraderie is celebrated, we know how to laugh and have each other's back.

Hitachi Global Air Power Australia is proud to offer every employee a range of benefits including competitive remuneration, career development and an Employee Assistance program.

Your new role awaits as a business support professional in our Customer Service and scheduling team in Brisbane.

**About the role**

In this busy role, you will be responsible for administration and scheduling activity for our field service Technicians. You will relish coming to work if you are someone who loves organising and wants to be part of a small but committed team; keeping your customers happy and the service team busy

On a typical day, you will organise service appointments for our technicians around Brisbane, liaise with parts coordinators to ensure all necessary materials are available, create work orders and keep customers up to date with progress of their job. You'll quickly get to know your customers and have the chance to build long-term relationships.

**Other responsibilities include**:

- Addressing customer queries and providing support
- Preparing pre-qualification contractor management forms
- Managing technician site access and induction requests
- Raising, scheduling, and maintaining work orders in our CRM system
- Providing service quotations to customer requests

This is full-time role starting 7.30 am at our office in Berrinba, Brisbane 4117.

**About You**

You will be someone who enjoys people contact and prefers to be busy. You take pride in being able to juggle multiple tasks and are looking for a role where you can take charge of your own priorities and get things done.

Ideally, you will have come from a trades, manufacturing, or technical business, however, we welcome applicants from other industries who can demonstrate passion for our business.

**To be successful, you'll bring**:

- Minimum 2 years of experience in a phone based customer service environment, where you've learnt how to manage customer expectations
- Great time management and ability to prioritise
- Experience with SAP or CRM systems would be of benefit but is not essential
- Confidence with MS Outlook and Excel

It goes without saying that you know your way around town so can anticipate travel times when booking mobile service technician visits. Experience in scheduling jobs would also be of benefit but isn't essential.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

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