Customer Service Coordinator

**The Company**:
Artesian Hospitality is one of Australia’s largest hospitality groups. With over 15 years’ experience, the group owns and operates a portfolio of diverse brands on the Gold Coast and in Brisbane.

We employee over 350 staff and contractors, and welcome in excess of 1 million people annually Our ‘experience first’ attitude ensures that every restaurant, nightlife and day life venue is built with a world-class focus on service, design, innovation and atmosphere. We relish in the opportunity to deliver an unforgettable experience for our guests and are proud of the brands that we create.

Our Gold Coast portfolio includes the restaurant brands _Surfers Pavilion_ and _White Rhino_, in addition to day life and nightlife brands _Cali Beach, Havana, Tempo and Bedroom Lounge Bar._

Our Brisbane portfolio includes the brand-new fine dining restaurant _TAMA_, cocktail bar _Gatsby_ and new upbeat restaurant & bar _Tax Office_.

**The Role**:
We are currently looking for an **Easy going, Charismatic, Customer Service Coordinator **to build excitement and engage with incoming patrons at the entrance to the venue.

We are looking for a Social Butterfly with the ability to talk to anyone about anything, anywhere, anytime

Job Responsibilities:

- Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned areas.
- Inform guest of current promotion and who will be looking after them to ensure a smooth handoff to the service staff
- Make, adjust, and cancel customer reservations
- Setting the ambience and atmosphere of the venue
- Ensuring that guests have a good time at the venue and look immediately into any complainants they might have
- Managing the flow of the restaurant and allocating tables to maximize seating capacity.
- Overseeing the entire front-of-house area
- Build strong customer rapport

**Position Requirements**:

- Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
- Must be able to clearly communicate guests' needs.
- Must be able to take direction from management team
- Must be able to give directions to floor staff
- A desire to help out where needed and work as part of a team
- Passion for providing extraordinary service
- The ability to thrive in a fast-paced environment
- Flexibility to work a variety of shifts
- Must be upbeat, outgoing and positive
- Must be able to assist guests and possess great customer relations skills
- Ability to stand/walk and stay focused and alert for extended periods of time

**The Perks**:
You'll get everything you need in terms of on-the-job training, a competitive pay and career opportunities across our growing group of venues.

Being team member at Artesian means you will receive amazing discounts across our venues_, _as well as VIP access and special offers from our partners such as alcohol companies, concert, and festival organizers. All of this is combined with a growing number of venues that provide career progression and the opportunity to be a part of a culture that is passionate about the industry. We are pioneers in everything guest focused to create magical experiences every single moment for the team and our guests.

We strive to create a healthy and robust workplace by dialling up compassion, empathy, and seeing the best in others. Come work at Artesian Hospitality where we support each other and care about building a positive workplace culture.

If you're ready to bring your impeccable service and flair to our clientele, click APPLY NOW

Artesian Hospitality is much more than a great place to work - it’s an amazing career opportunity.