Claims Consultant

2 weeks ago

Brisbane, Australia Allianz Partners Full time

**Customer Service**
- Provide high level of service experience to customers and clients through effective relationship building, problem solving and needs analysis.
- Identify customers’ needs and provide the appropriate advice and direction where required, triaging and directing workflow to Easy Living colleagues
- Assist in identifying customer needs by region providing pro-active feedback to clients and internal stakeholders.
- Ensure all services provided are within the benefit limits laid out in the product/entitlement, and in line with expectations set out in the written business process or procedure.
- Ensures all customer grievances are raised in line with Allianz Partners Customer Advocacy processes

**Administration**
- Assist in administration of Network Procurement activities to ensure effective service delivery of domestic assistance items.
- Completes all Contact Centre administrative work items within agreed timeframes and to standards set out in the Contact Centre Quality Assurance Framework

**Quality Assurance**
- Ensures all relevant Quality Assurance guidelines are followed and adhered to during every interaction with Allianz Partners Australia customers

**Communication**
- Ensures all written communication is clear, concise and is consistently of a high standard.

66966 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

**Job Level**:

- Professional

**Location**:

- Brisbane, QLD, AU, 4000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP Australia Pty Ltd

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 66966

**Position Cluster**:

- Non-Executive

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