Overseas Customer Service Consultant

1 week ago

Docklands, Australia Medibank Full time

**The Opportunity**

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture.

This is a hybrid role where you will be working from home and also from the QUT University in Queensland. As a member of the Overseas service team, a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance.

This role is full time role working 37.5 hours per week Monday to Friday. You will work on a rotating roster between 8am to 8pm AEST.

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

**Key responsibilities will include**:

- Providing a quality service for our valued customers;
- Service an end-to-end solution for Overseas Student customers;
- Being a positive contributor to the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience;
- Occasional presentations to stakeholders and customers (international students / university partner / migration agents)

**About You**

We are looking for empathetic and motivated people who are great at communicating face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and the team around you to do the best job they can.

**Additional skills and experience**:

- Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory)
- Self-starter; a drive to pursue own learning and development outcomes and results; and
- Can remain calm and professional while dealing with at time challenging situations.
- Current working with children check or willing to get one if successful
- Multi-lingual desirable (Mandarin/Spanish/Arabic/German/French/Sinhalese/Urdu/Hindi)
- Passionate customer service and a problem solver
- TECH savvy and a can do attitude

**What We Offer**

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance, and pet insurance.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

**To start small and impact bigger.

  • Overseas Customer Service Consultant

    4 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant 1

    5 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    3 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Support Consultant

    2 weeks ago

    Docklands, Australia Oxford University Press Pakistan Full time

    **Customer Support Consultant**: - Location: Docklands, VIC, AU, 3008 - Salary: Dependent on skills and experience - Division: Technology and Operations - Department: Marketing & Customer Experience **About the Role** We are looking for a talented Customer Support Consultant to join our Marketing & Customer Experience Team and be responsible for providing...

  • Customer Retention Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **The Opportunity** We are looking for full time Customer Retention Consultants to join the Medibank Contact Centre team on a permanent basis. - Our Customer Retention Consultants conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. - This role sits within the Customer...

  • Aboriginal Identified Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    We are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia TSA Group Full time

    **Company Description** TSA have partnered with IAG Insurance to support everyday Aussies with their Motor Insurance claims. We pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service people, and we are continuing to grow and expand our team in Melbourne. You will receive calls...