Claims Consultant

**Company Description**:

- Welcome to This Australian Life._

From the millions of Australian’s, we protect, to those that make it happen every day at TAL, people really are what we’re all about.

TAL needs people who represent our diverse Australian community. People who embrace our spirit and inspire confidence in their colleagues, customers and community.

People who are passionate about making the most of the choices and options we provide. People who do what’s right, aim high, and work smart.
**Job Description** Claims Consultant**
- Join Australia’s No.1 Life Insurer
- Great benefits including a generous company paid life insurance and super plan
- Supportive culture, work with a wonderful team

**About the opportunity**

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. Our people may spend their career at TAL working within one channel or may move across these channels.

Within our Direct channel, we support customers who have obtained their life insurance directly with TAL or one of our affiliated alliance partners. Accordingly, we support our customers directly through their journey with us.

We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,
- Independently manage a portfolio of claims end-to-end
- Active engagement of key stakeholders to deliver timely outcomes for customers
- Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
- Provide exceptional customer service including management of claims, communication and inquiries
- Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
- Participation in case conferences, peer case discussions, instructing third party service providers

**Important to us**

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.

We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.

Why not see where we can go together?
**Qualifications** About You**

To be successful in this role you will have,
- Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn
- Diploma or Cert IV in Life Insurance, or equivalent (desirable).
- Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.
- As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks._
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid #LI-Claims #InsuranceClaims

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.