Team Leader

6 days ago

Ballarat, Australia State Revenue Office Full time

**Overview**:
**Work type**:Full time

**Salary**:$124,888 - $136,747

**Grade**:VPSG5.2

**Occupation**: Customer Service/Call Centre

**Location**: Ballarat

**Reference**: VG/SRO/100315/0625

One (1) ongoing Team Leader role, Grade 5.2, is being offered in the Business Revenue Branch, Business Revenue and Customer Services Division, in Ballarat

**Team Leader**
- **One (1) ongoing role in the Business Revenue and Customer Services Division - Ballarat**:

- **Salary $124,888 plus 11.5% superannuation - VPS Grade 5.2**:

- **Based in Ballarat, with hybrid working arrangements**

**What we offer**

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive. We are an equal opportunity employer that is committed to providing an inclusive, accessible, and safe working environment.

**The opportunity**

This is a fantastic opportunity to join our thriving Division. As a Business Revenue Team Leader, you will play a pivotal role in creating an inclusive and supportive team environment, driving achievement of outstanding team performance results and supporting the delivery of the key branch and strategic objectives.

As a Business Revenue Team Leader, you will be responsible for:

- Leading a team responsible for the delivery of data maintenance, assessment, revenue collection and customer services for one or more legislative acts, rebates or subsidies.
- Developing and supporting individuals to be high performers.
- Fostering strong relationships with internal and external stakeholders.
- Contributing expertise to initiatives focused on enhancing experience for business customers.
- Identifying opportunities and implementing programs to assist customers to voluntarily comply with their taxation obligations.

**Who we are looking for**

We're looking for a passionate people and customer centric leader, who can contribute successfully to the nurturing of our organisational cultural pillars framed around Agility, Connectedness and Consistency. We value leaders who are driven by the success of others and have a strong track record of working collaboratively with internal and external stakeholders in achieving business outcomes.

We would love to hear from you if you are someone:

- Experienced in leading a team of multi-skilled staff in a regulatory environment.
- Passionate about developing and supporting staff to achieve team/branch objectives.
- Adaptable and resilient, able to tackle challenges and use innovative thinking to overcome obstacles.
- Curious by nature and looks for opportunities to improve systems and processes to create efficiencies and benefits to staff and customers.

**How to apply**

You will need to:

- upload your current resume

**More information**
You can find out more about this role via the position description. You can also contact **Yulianna Hocking, Branch Manager, Business Revenue on 0434 956 471.**

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

Applications close Monday 23 June 2025 at 11.59PM

Posted 06 June 2025

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