Omnichannel Lead, Fulfilment Programs

Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Omni team leads initiatives that transform our retail experience across channels. We co-create the Omni roadmap and enable the implementation and ongoing management of both new and existing Omni programs and tools that promote positive guest and educator behavior. These efforts enhance the overall guest experience across physical and digital environments, while also allowing us to identify valuable outcomes and uncover opportunities that might otherwise remain unrealized. We love strategic, resourceful, and innovative people that excel at operations recognizing business needs, collaborating, and initiating action.
The APAC Omni Team is responsible for planning, prioritizing, implementing and managing Omni programs in the Asia Pacific region. The Omni team drives programs in three key areas:

- Transactional (POS, mPOS/Xmobile, Payments, etc)
- Fulfilment (RFID, Ship from Store, BOPIS, etc)
- Guest Engagement (Voice of Guest, NPS, Digital Assets, Store Reporting, etc)

This team converges into the extended regional Digital & Retail Technology teams responsible for other programs like RFID, Ship from Store, POS, Omni Analytics, Ecommerce, CRM & Digital marketing, etc. Key stake holders to liaise with will be:

- Global Omni Centre of Excellence,
- Regional Retail Ops team, Retail teams and leadership (Regional & Country)
- Global & Regional Product management teams
- Global & Regional Technology teams
- Regional Logistics teams

A day in the life
- Reporting directly into the APAC Omnichannel Manager, you are the primary liaison to Retail Communications, GEC and EHC teams for all Omni programs to ensure cross-functional collaboration
- As a Lead, you are the steward for our omni fulfilment programs in the region responsible for their day-to-day management and success
- Participate in planning exercises to co-create roadmap for prioritization and Implementation of omni programs
- For new programs, you will work with project teams, retail, retail ops, Global Omni COE & technology team for implementation in respective geographies
- Work with retail Ops & country retail team on post implementation drive for adoption and usage to achieve Incremental revenues (and associated KPIs) for your set of Omni programs
- You shall be the custodian of program related documentation included but not limited to business case, ensuring we meet our revenue plans, SOPs, training manuals, key milestone charters, etc
- Collect feedback through KPIs, VoG, store surveys, Service Now incident tickets, and coaching to ensure best practices are followed and highest standards of internal operations are met

**Qualifications**:

- Fluency in English (written and spoken)
- 5 plus years work experience, preferably within an omnichannel / digital / retail environment
- Strong understanding of key elements in the retail/digital guest journey and a desire to continuously improve this
- Ability to understand and solve complex problems
- Program management skills, comfortable coordinating with multiple cross-functional stakeholders across time zones
- Solid Microsoft Excel and PowerPoint skills, confident in analysing and interpreting data
- Entrepreneurial spirit, proactive can-do attitude, attention to detail
- A strong mix of creative and analytical capabilities in combination with a hands-on attitude to get things done
- Proven track record of leading multiple, complex tasks simultaneously
- Ability to adequately prioritize to improve business impact in a fast-paced environment
- Excellent soft skills with a teamwork mentality, and the ability to work independently and collaboratively
- Willingness to thrive in an international environment, with multiple languages, cultures, and time zones

**Must haves**:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Beyond the Pa