Officer, Online Origination

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Officer, Online Origination
- Job number: 802533
- Primary position location: VIC- Melbourne CBD
- Category: Call Centre/Contact Centre
- Work type: Fixed term Full time
- Work type: Secondment
- Closing at: Aug 20 2025 - 23:55 AEST

**Favourite**

- **6 Month Fixed Term Full Time Opportunity based in Melbourne.**:

- **In the role of an Officer, Online Origination you will simplify complex processes to make customer experience simple, fast and easy.**:

- **We are empowered to make a positive difference in for customers and communities.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of an **Officer**, you will join our **Online Origination Team** that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Establish new to bank customer profiles, personal and simple business entities - sole trader, companies, trust, partnerships, associations, etc.
- Open business transaction accounts.
- Complete KYC document checks and retrieval.
- Establish complex customer profiles by proactively contacting customers to better understand their business structures and ownership.
- Complete verification of organisational structures and ownership in accordance with AML and KYC regulations.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Experience in a customer service-related role and/or experience in a clerical or administrative role.
- Previous call centre experience is advantageous.
- Establish strong customer service and manage customer expectations.
- Ability to problem solve and maintain high attention to detail.
- Ability to prioritise tasks and manage customer expectations.
- Ability to determine reasons for errors and where able, suggest continuous improvement ideas.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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